HOUSING SERVICES The Pampered Chef® has partnered with Experient to deliver excellent service for your housing needs at National Conference 2009. • You may make reservations with Experient beginning Tuesday, April 14, 2009. • Please use the housing link found on the National Conference 2009 overview page on Consultant’s Corner. • You may also speak with an Experient Call Center Agent, at (800) 974-3084 during normal business hours, Monday – Friday, 8 a.m. – 5 p.m. CDT beginning Tuesday April 14, 2009. • Make sure to add [email address] to your address book, so you’ll be able to receive e-mails about your reservation or any other important information. RESERVATION DATES • Faxed or mailed reservation forms must be received by Experient before Friday, June 12, 5 p.m. CDT. Online reservations can be made until June 14, 2009 at 11:59 p.m. CDT. • Confirmations will be sent directly from Experient (not your hotel or The Pampered Chef® Home Office) via e-mail or fax within (3) business days or via mail within seven (7) business days of date of processing. ROOMMATES Before reserving your room, make sure you contact your roommates so you can: • Confirm that they’re committed to sharing a room with you. • Verify their Consultant numbers, e-mail addresses, and the correct spelling of their first and last names. Consultant numbers and names will be verified. • Make arrangements for your roommates to pay their share of the bill. • Confirm any special needs. Request an ADA room, if necessary. HOTEL INFORMATION & Rates The hotels available for your stay in Chicago during National Conference are the Hilton Chicago Hotel and Towers and Sheraton Hotel and Towers. • To receive the reduced Pampered Chef® rate, you must reserve your room through Experient. Please do not call the hotels directly to reserve a room. *Tax is 15.4% (subject to change) • Rollaway beds are only available at the Sheraton Hotel and Towers in King bedded rooms. A fee of $25.00 per rollaway will be charged for length of stay. • Hilton Chicago does not offer rollaway beds. • Double/Double rooms with two baths are only available at the Hilton Chicago and are limited. They will be available on a first come, first serve basis. • Transportation will be located at each hotel designated for the Conference to and from McCormick Place Convention Center. Hotel One Bed, One Bath Two Beds, One Bath Two Beds, Two Baths Hilton Chicago Hotel and Towers 720 South Michigan Ave. Chicago, IL 60605 (312) 922-4400 **Not Available** ** Not available ** $182 plus tax * USD (double beds) Sheraton Hotel and Towers 301 East North Water St. Chicago, IL 60611 (312) 464-1000 $179 plus tax * USD (king bed) $179 plus tax * USD (double beds) **Not Available** National Conference 2009 General Housing Information And Policies RESERVATION DEPOSIT • The room leader must pay a deposit of the first night’s room and tax when making a room reservation. It may not be divided and charged to your roommates at that time. • The deposit must be paid to Experient using a single source (credit card, check, etc.). The room leader is responsible for collecting shares for the deposit from other occupants of the room after the reservation is made. Please note that should the number of roommates change and any credit coming back to the room leader, it is the room leader’s responsibility to collect those additional monies from their roommates. • Should any changes to a reservation take place, either with the room leader or other occupants, it’s the responsibility of the room leader and roommates to work out financial arrangements. • Deposits may be paid by Credit Card (American Express®, Discover®, MasterCard®, or Visa®) or personal check. • Credit Cards will be billed immediately. • Checks must be made payable to Experient. Mail your payment with the completed housing form, located on Consultant’s Corner, by Friday, June 12, 2009. All checks must be made payable to Experient in U.S. funds drawn on a U.S. bank. No wire transfers will be accepted. Your reservation is not confirmed until your check is processed. • All deposits become non-refundable for reservations after June 14, 2009, 11:59PM CST, should an emergency arise after June 14, 2009 contact [email address]. NOTE: Your reservation will not be confirmed until payment has been processed. RESERVING HOTEL ROOM • To reserve a room, go to Consultant’s Corner, and follow the Consultants and National Conference menu to National Conference 2009. When you select the National Conference housing link, you’ll be re-directed to the National Conference 2009 housing site hosted by Experient. • Please note, when you enter the housing Web site, the first page will be the Housing Guidelines. In order to advance to the reservation page you will need to mark an X in the box showing that you’ve read and acknowledged the housing reservation process and guidelines. • Read the information carefully and follow the on-screen directions. • Once the name and Consultant number have been verified you’ll be allowed into the reservation system. This process may take a few moments. Please do not hit the refresh button. • If you’ve already made a reservation, the system will direct you to your existing reservation. • When adding your roommates, the room leader will need to enter the first name, last name and Consultant number for each person sharing the room. All Consultant numbers will be verified. • The room leader will be the only person on the reservation who may: • Change the date of arrival or departure • Cancel the reservation in its entirety • Roommates have the ability to view the reservation and may cancel only their own names from the reservation. • Once a roommate cancels a reservation, an e-mail will be forwarded to the room leader advising of the cancellation. The roommate is then free to become a room leader in a new reservation or a roommate in another reservation, if desired. • You may make changes or cancel your reservation online before June 14, 2009, 11:59 p.m. CDT. Any cancellations after June 14 are subject to one night’s room and tax. • Only after June 22, 2009, should you contact the hotel directly, if you need to make any changes. Though you may make changes to your reservation, cancellations after June 14, 2009, even if made directly with the hotel, still incur complete charge of your first night’s room and tax. CANCELING A RESERVATION • The room leader is the only one able to completely cancel a room reservation. • Deposits become non-refundable after June 14, 2009, should an emergency arise after June 14, 2009 contact [email address]. • Refunds for cancellations received prior to June 14, 2009 will be processed within 7 – 10 business days. USING A DEBIT CARD UPON ARRIVAL AT HOTEL • For those using a debit card at check-in for incidental charges please remember that a debit card acts as your personal checking account. The Hilton and Sheraton Hotel requires a $50 deposit for incidentals each day of your stay. This deposit will be applied by the hotel to your individual room folio for incidental charges incurred during your stay. If there are no incidental charges on your individual room folio the unused deposit will be credited back to your bank and applied back to your debit card/checking account. This credit process with your local bank takes approximately 7 - 10 business days to appear on your debit card. NO SHOWS • Should you confirm a reservation and then cancel without notifying the hotel, and the room becomes completely vacant, you’ll be charged the first night’s room and tax as a cancellation fee; the remaining dates of the reservation will be automatically canceled. EARLY DEPARTURE FEES • Please advise the hotel at or before check-in of any change in the length of stay. • Should you decide to depart early and your room becomes completely vacant during your stay, you will be charged $50 by the Hilton Hotel and one night’s room and tax at the Sheraton Hotel as an early departure fee. CONFIRMATION NUMBER • Once you complete your reservation, you’ll receive a Reservation ID. • The Reservation ID number is used by you and Experient to look up and manage your reservation. • Confirmations will be sent directly from Experient (not your hotel or The Pampered Chef® Home Office) via e-mail or fax within three (3) business days, or via mail within seven (7) business days of date of processing. • You do not need a Reservation ID to check in to the hotel. FREE HOTEL NIGHT WINNERS • If you won or earned free hotel accommodations for National Conference 2009, please follow the instructions in the communication provided by the Home Office.