Help! I Didn't See the Pantry Items

[jmwatson1213]

On the order form! The host just received her order and one of her guests ordered 4 pantry items that I totally missed on the order form!!

I'm a new consultant and I'm feeling terrible!! What do I do? Will HO fix this ASAP?!!?

This was a catalog show and the guest paid with credit card, so it's not like she over paid at all.

Thanks for the advice.

Jackie

 

[pchockeymom]

Call h.o. and explain. They will take care of it.

 

[Admin Greg]

First of all, don't beat yourself up too much about it. Mistakes happen, especially when you're new to something. The important thing is that you recognized the mistake and are taking steps to fix it.Now, as for what to do, here are a few options:1. Contact the host and explain the situation. Let her know that you made a mistake and that you will be contacting HO to get it fixed as soon as possible. Apologize for any inconvenience and assure her that the issue will be resolved.2. Contact HO immediately and explain the situation. They should be able to cancel the incorrect order and place the correct one for you. Make sure to have all the necessary information, such as the host's name, order number, and the correct items that were missed.3. If the guest has already received the incorrect items, you can offer to exchange them for the correct ones once they arrive. This may not be the most ideal solution, but it shows that you are taking responsibility for the mistake and trying to make it right for the guest.Remember, communication is key in situations like these. Keep the host and guest updated on the progress of fixing the mistake and apologize for any inconvenience caused. With time and experience, you'll become more familiar with the order form and mistakes like this will become less frequent. Good luck!