Great Opportunity! What Should I Do?

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Discussion Overview

This thread explores the experiences and suggestions of participants regarding how to approach customers when a Pampered Chef consultant moves away and hands over their client list. Participants share their thoughts on communication methods, including letters and calls, to introduce themselves to these customers.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant, identifying as a consultant, shares their excitement about receiving customer information from their recruiter who is moving, and seeks advice on how to contact these customers.
  • Another participant mentions their own experience with a director who moved but continued to drive back for shows, expressing envy for the original poster's situation.
  • One participant suggests making customer care calls to inform clients about the consultant's move and reassure them of continued service.
  • Another participant proposes that the recruiter write a letter introducing the new consultant, which can be copied and sent to customers, along with a personal introduction from the new consultant.
  • One participant shares a letter template they created for contacting customers, emphasizing the importance of maintaining service continuity.
  • Another participant recounts their experience in a different business, where they successfully introduced themselves to clients after a consultant's departure.
  • Several participants compliment the letter templates shared, indicating appreciation for the ideas presented.

Areas of Agreement / Disagreement

Participants generally agree on the importance of communication with customers after a consultant's departure, with various methods suggested. However, there is no clear consensus on a single best approach.

Contextual Notes

The discussion reflects personal experiences and suggestions from participants who are consultants or have been in similar situations, focusing on customer relationship management during transitions.

Who May Find This Useful

New Pampered Chef consultants or those facing similar transitions may find the shared experiences and letter templates helpful in managing customer relationships.

S
soulsing
Silver Member
Messages
65
My recruiter is moving out of state, and she wants to give me all of her past host and customer info. What a blessing for this newbie! Anyway, I was wondering how I should approach these people because some of them may not know that their PC lady is moving. (She's too busy with packing to contact everyone.) I thought about sending a letter introducing myself and explaining why I'm contacting them. Any thoughts? Has anyone ever had this happen? Would love to see a letter template if you have :) Thanks!
 
well i wish i were you !! LOL what a problem to have !!! my director did move to another city....but still drives here for shows !!!

sorry...no advice, but lots of luck to you !!!!
 
I have been recently blessed like you, my director is quitting so she is giving me some of her shows, etc. But my directorhas taken the time to call all of these people and make sure they are okay with her giving out their contact info.
I would make CC calls to them. Hi this is ____ with the PC, I'm calling to fill you in on the latest news first and for most, _______ my director has moved out of state, we just want to let you know you are still taken care of, etc. Then start your normal CC calls.
 
Once your recruiter moves could she maybe type up a letter that you can make copy's of saying how she moved away and she would like to refer her customers to another wonderful Pampered Chef Consultant. Then she could mention you in the letter. If she types just one and you could make the copy's and mail them yourself. Since you will be getting the referrals.

Then you could include a letter from you where you introduce yourself and say how you look forward to getting to know them.

After about a week I would call each one and follow up. Ask them if they would like to do another show. If not ask permission to call them back in a few months or when the new catalog comes out. If someone decides they don't want to work with another consultant this is where they would let you know.

That's what I would do.
 
  • Thread starter
  • #5
Thank youTheses are all great ideas! My recruiter is putting her list together next week. I'm so excited. Thanks for all your help :)
 
New PC consultant letterI created this today. Hope it helps you. What a blessing to have so many new contacts and more than likely they will love to have you offer your services to them, because their old consultant is moving. I have met many people who told me they could never get a hold of their PC lady and it turned out she moved!!

Hello my name is __________________ and I am a Pampered Chef Kitchen Consultant. I regret to inform you that your current PAmpered Chef Kitchen Consultant ________________ will be moving. She will no longer be able to serve you as she did before. I do, however, want you to know that she has asked me to take over for her here in (your city). I hope to bring you the same great service and satisfaction you have known in the past. Please feel free to contact me with any questions or problems you might have. I will be happy to help you as your new consultant. If you want to host a show or order any products please contact me at the number below. I look forward to working with you and bringing more high quality kitchen products into your home through the Pampered Chef. Thank you for your time and have a great day.
Susie Consultant
Kitchen Consultant
555-555-5555
[email protected]
(website if you have one)

Debbie Mireles
 
Great letter Debbie
 
I have had this situatuin in my other biz. and I Justed typed an intro letter telling them who I was and that I was contacting them because Susan had moved and she asked me to check on her clients every now and again. Gave them my contact info and asked them to contact me if they needed anything.

Emma
 
I think I would send a letter for my director from my directors point of view. Granted, I would run it by said director first to make sure she likes it.

I would say something like...

I am writing to let you know that I will be moving away, I know you will be really sad but don't fret. I have a great new consultant that I have chosen to take care of my customers if they need anything. I have chosen Sue Bee as that person. I selected her because I am confident that she will be able to give you the attention and service that you so deserve. Sue will contact you within a few weeks to introduce her self.

Thank you very much for your past loyalty, you are what made my business successful.

Then put your recruiters info as well as yours.

Just my two cents!
 
  • Thread starter
  • #10
Great Letter!
DebbieSAChef said:
I created this today. Hope it helps you. What a blessing to have so many new contacts and more than likely they will love to have you offer your services to them, because their old consultant is moving. I have met many people who told me they could never get a hold of their PC lady and it turned out she moved!! Debbie Mireles
Click to expand...

What an awesome letter! Thanks so much!!! :)
 

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