Urgent Outlet Order Issues: On Hold and No Product Received - FYI Update

[kaseydee]

I am on hold w/my 3rd person trying to find out why 3 outlet orders are on hold & show no product order yet I got an email for online activity showing what they ordered. They all 3 ordered the 3set mix n scrapers. I will update when I find out more.

 

[kaseydee]

Also, this product still shows up on my outlet so I'm not sure.

 

[kaseydee]

They have to call me back. There is a glitch somewhere & all supervisors are in a meeting. Just wanted to give everyone a heads up. I've been looking for 2 of my online outlet orders on CC b/c I track them & email my customers to let them know when to expect them & they weren't showing up. They weren't showing up b/c they are on hold & they are on hold b/c they show no product ordered. Yet my online activity email told me what they ordered. She sees the 3set on outlet but can't get them to add. Will let you know.

 

[PampMomof3]

How frustrating! Please keep us updated!

 

[Kattyschack]

interesting....i had someone order yesterday..i hope their order is ok.

 

[pamperedharriet]

I got an unexpected outlet order e-mail yesterday and on CC it is showing the order as received. I was able to click on the web order ID and see the order too besides reading it on the e-mail. In fact the order is no one that I know and from another state. I just sent the person an e-mail thanking them for their order and to ask if they want to have a catalog show. I also asked if they wouldn't mind telling me how they got my website info so I could thank whoever sent them my way. Curiosity is killing me!!!!! Grateful for the order though!!

 

[kaseydee]

They fixed the problem but they didn't tell me why it happend or what they did to fix it.