Fundraiser Frustrations: Have You Ever Experienced This?

[pamperedpnina]

I'm sooooo frustrated!!! I had a Fundraiser (total just over $800) anyway one of the online orders never got on the site! The lady called the host today to find out if her stuff came only to be told that NO we have no order for you so she sent her receipt from the website!!!!! it has the show info and everything but its NOT ON MY SITE!!!!! I'm soooo frustrated and upset! and I cant call SC today b/c they are (understandably) closed for the holidays!!!!
So you all get to hear about it instead! anyone ever have this happen to them?

 

[Sheila]

I've never had that happen. And you are positive that it's not still sitting out there waiting to be reviewed? It would not have pulled into P3 unless you reviewed it.

 

[pamperedpnina]

I went to the website to see if I missed it there are 3 orders from that show on the site all reviewed none to be reviewed!!!

 

[janetupnorth]

What she did (I bet) very common is get the order preview, print in and not hit the confirm button on her order.I had a customer do that 2 weeks ago. Otherwise, it hasn't happened in awhile.It is a customer error, not the website.Ask her if after she saw that preview if she clicked the Submit Order button the bottom to send it.

 

[DebbieJ]

What she did (I bet) very common is get the order preview, print in and not hit the confirm button on her order.

Yes, this has happened to me several times. Nothing you can do about it now that the show is turned in. It's user error.

 

[pampered1224]

It happens alot. I do quite a few on-lines for parties and it seems like I get at least one per party that does not acutally OK the order before leaving the site. I make sure I have the instructions on the invites but some people are still in too much of a hurry and miss that last button. And yes, it is frustrating but not your fault. And no, once a show is submitted there is nothing you can do about adding the order but you can still fill the order for the person who ordered. You can give the host a little something out of pocket if you choose but...