Frustrated with Kitchen Shears? Contact HO for Return!

Click For Summary
SUMMARY

The forum discussion centers on issues with new Kitchen Shears, particularly their inability to cut thin plastic bags effectively. Many users reported receiving defective products and have successfully contacted the Home Office (HO) for returns or replacements. The consensus indicates that while some users are satisfied with the shears' performance on thicker materials, the lack of a strong spring mechanism and difficulties with cutting plastic have led to widespread frustration. Users are encouraged to reach out to HO promptly if they experience similar issues.

PREREQUISITES
  • Understanding of product return policies
  • Familiarity with kitchen tools and their functionalities
  • Basic knowledge of customer service communication
  • Awareness of product defects and consumer rights
NEXT STEPS
  • Research the Home Office's return policy for defective kitchen products
  • Learn effective communication strategies for customer service inquiries
  • Investigate alternative kitchen shears that perform well on plastic
  • Explore user reviews and comparisons of old vs. new Kitchen Shears
USEFUL FOR

This discussion is beneficial for kitchen product users, home chefs, and anyone considering purchasing Kitchen Shears, particularly those who rely on them for various food preparation tasks.

chefbritt said:
Has anyone tried this recently? I tried submitting an individual order with discontinued products the month after back in the fall, and got an e-mail from HO saying the order was cancelled because the products were discontinued. I have a customer that really wants an item that was just discontinued, and I don't want to tell her I can still order it for her and than have it not go through...
Click to expand...

As long as you make sure you change the date to February, it should work! I just received a shipment two days ago that included the old style kitchen shears along with other discontinued products!
 
dannyzmom said:
Mine are going back because they do not open all the way on their own without a little nudge...
Click to expand...


Mine to the exact same thing! I thought I was the only one. And my blades are rusting as well.
 
Same here. Mine do not "spring" back and forth like the old ones. Plus with my old ones I could have the "meat" or whatever in one hand and pick up the shears with the other...totally one handed. Driving me crazy! I wish if they were going to change them, they had just made the old ones black! I find myself using my old ones all the time.......do we have to send the new ones back? Or will they just send us a new pair. I don't even want to sell any at this point!
 
Last edited:
Definitely call home office, they'll send you a new one..seems to take a while...and they'll send you mailing label to send those back.

And speak your mind...I told the girl that it's hard to sell something when I liked the old ones BETTER!
 
One of my hosts just got her stuff last week, and she opened everyone's kitchens shears because I told her the problem that I was having with mine. (not opening well, very tight) 3 of the shears were like that. I am doing a product adjustment on them. When I submitted it online, they didn't require sending the other ones back.

The host was very surprised that PC would sell a product that is having so much trouble.

I hope they do something soon. Like so many others, I can't sell something that I don't like myself

BRING US SOME GOOD KITCHEN SHEARS!!

Tracy
 

Frequently Asked Questions

What should I do if I'm frustrated with my Pampered Chef kitchen shears?

If you're experiencing issues with your Pampered Chef kitchen shears, it's best to contact the Home Office (HO) for assistance. They can guide you through the return process and help resolve your concerns.

How do I contact the Home Office for a return?

You can contact the Pampered Chef Home Office by visiting their official website and navigating to the 'Contact Us' section. There, you will find options to reach customer service via phone or email for return inquiries.

Is there a specific time frame for returning kitchen shears?

What information do I need to provide when contacting HO for a return?

Will I receive a full refund for my returned kitchen shears?

You must log in or register to reply here.

Similar Pampered Chef Threads

Kitchen Shears Mishap: Misuse or Defective Product?
  • sillylittlechef
    • Products and Tips
Replies
7
Views
3K
rlombas
Kitchen Shears: How to Sharpen and Maintain Them for Optimal Performance
  • wadesgirl
    • Products and Tips
Replies
4
Views
2K
Staci
Director Are Our Products the Perfect Match for New Parents?
  • DebPC
    • Recruiting and Team Leaders
Replies
2
Views
2K
Admin Greg
I'm New to This Board and Want to Thank Stephanie for Showing Me This
  • mapiklfish
    • Products and Tips
Replies
11
Views
2K
Ginger428
St. Patrick's Day Theme Ideas for a Fun and Festive Kitchen Show
  • DebPC
    • Pampered Chef Shows
Replies
8
Views
6K
GourmetGirl
Leaving the Business - 11 1/2 Years of Business Materials for Sale
  • chefamanda
    • Sell Pampered Chef Items
2 3
Replies
61
Views
14K
stephaniekocala
F/W '11 Season's Best Recipe Review
  • esavvymom
    • Pampered Chef Recipes
Replies
11
Views
5K
lt1jane
Ice Cream Social & Mad-Hatter's Tea Party: Demo Tips & Banana Poem
  • DebPC
    • Pampered Chef Shows
Replies
2
Views
5K
Windy City Pampered Chef
Back
Top