Frustrated and Fed Up: My Housing Nightmare!

[finley1991]

I hope you sent this info onto someone at HO so they can set Experient straight.

Yes I did! I closed my e-mail with something like, "Hope PC and Experient get on the same page... we all know you can't mess with consultants and their national conference! "


Tiffany -- no.. they will not be combining people. Everything is fine... the lady this morning was just sticking (well, both ladies were) to what they were told in their orientation for registering consultants for conference. I'm sure it was just in hopes that there would be enough rooms for everyone who wants to go. As of now there is a waiting list for the Hilton. What they were trying to avoid is those who reserve 4-6 rooms and then only end up using 2. (A director I know does that each year. It infuriates me!)

Everything should be fine... I wouldn't worry unless experient contacts you...

 

[cheftiffany]

ok good to know. Thank for being on top of all of it.

 

[PampMomof3]

Thanks Colleen!!

 

[Christ Follower]

CRAP!! I reserved my room - with NO roommates. I was waiting on my Team members to see who was going......so what if you recruit like crazy and the newbies want to go...they can't get in? I didn't want to put someone down if they weren't going and then have to go thru the process of changing them out......I wonder if I still have a room?

I did the same exact thing! I have NO roommates listed because it didn't ask me when I registerd online! Oh great. I better call tomorrow! I will be LIVID if I lose it over that. I never even got an email from anyone other than the confirmation email from when I first reserved the room.

 

[pamperedbecky]

I registered over the phone and the woman didn't ask me for any other consultants' names, if I remember correctly. I suppose I can call and add some on, but I don't even know for sure who is coming besides three others, but they may be listed in our other room.

 

[chefkugler]

I will have to see if one of my consultants that is bringing a guest has heard anything. She registered the guest to attend conference, so they can't tell her that she can't stay in the room with her. That is just crazy.

 

[finley1991]

If you encounter any problems with Experient, CALL HO IMMEDIATELY!!! They were so great with me.

 

[ChefLoriG]

I decided to be a rogue this year, I went through Orbitz and got a room at the Essex Inn which is just 1 block down from the Hilton. Room rate is half as much, and I only need 1 roomate, and I don't have to sleep with anyone!!! =)

 

[BethCooks4U]

I decided to be a rogue this year, I went through Orbitz and got a room at the Essex Inn which is just 1 block down from the Hyatt. Room rate is half as much, and I only need 1 roomate, and I don't have to sleep with anyone!!! =)

Where is the Hyatt located? Is it near one of the conference hotels?

 

[ChefLoriG]

Where is the Hyatt located? Is it near one of the conference hotels?

oops, I meant the Hilton. The Essex Inn is at 800 S. Michigan, the Hilton is at 720, so it will be a quick walk down to catch all the shuttles.

 

[chefkathy]

UPDATE:
I cancelled my room on June 14th via the National Conference registration page, as we were told to do. I thought everything was fine and done.Well, today I receive an email from the Hilton regarding my upcoming stay. WTF?So I call Experient and they have no record of my cancellation and my reservation is still active!!!!! The rep tried to tell me that I was supposed to submit my cancellation in writing (not true since they were directing all of us to the website) so I asked for a supervisor.The supervisor told me she couldn't see where there was ever a cancellation option on the website at all. I explained to her that I know of several people who called and were instead reprimanded to go online to cancel their reservations (if you were one of those people, can you please let me know? I won't name you specifically, but I would like some back up. LOL).Now I'm told I have to cancel with the Hilton. I argued that this is not my problem that their system wasn't working and that they need to take care of it for me. The supervisor tried to reach the Housing Coordinator, but couldn't, and told me that they are closing in 1/2 an hour (although everything says they are open til 5 p.m. central...hmm...) so they will call me back tomorrow. I told her that I was supposed to get a call back before but never did, so how can I be assured that I would actually get a call back this time? She gave me her direct line and you can bet I'll be calling. I am so fed up with this crap. Experient doesn't train their people properly, doesn't follow their own policies, and now we are the ones who suffer. I am going to write up a letter and send it to HO. This is ridiculous.I want my $210 back.

 

[PampMomof3]

Oh Deb, I'm so sorry!

I'm one of the ones who tried to change consultant information so I called and the guy ripped me a new one! Told me I had to send an email to a certain address. I did and they took care of it but i wouldn't have known the email address if I hadn't called.

I'm sorry and Good Luck! They really do SUCK!

 

[cmdtrgd]

I called Experient yesterday to get the roommate names changed and was told I had to call the hotel. That was what I expected since that is what was in all the emails. I called the hotel and NOBODY was in the room with me!!! WTF? I had two people in the room with me and used their consultant numbers and everything, but the Hilton didn't have that info. The two who were in my room did not register for NC, and aren't going, but what if they were!!! Got two new people in my room, bed to myself, too! And, my 40-60% off sale that is going on today has just paid for my outrageous flight ($630!!!) and I'm hoping to get rid of more stuff and be able to pay off some other bills!

 

[finley1991]

I really hope PC doesn't use experient again EVER! They've been horrible. I only got a call back from an experient supervisor after HO called them and asked them to call me after my last go-around with them. They truly are horrible and are rude on top of that. It's one thing to suck, but to be rude too? Come on!!!!

 

[pamperedbecky]

Oh my gosh, the experiences many consultants have been having (especially YOU Deb!!) are horrendous!! It's so unbelievable how incompetent, unorganized and unprofessional Experient is. I'm appalled. I don't even know WHAT kind of experience is waiting for me. When I called to register, I was never even asked for the names of consultants in my room. I totally forgot about it and forgot to update them. I suppose I'd better call the hotel to make sure they have my reservation. I did get an email confirmation.

This is ridiculous!! Home Office had better not use this company again.

 

[chefkathy]

Today the supervisor from Experient called me to tell me that I have to call Pampered Chef about this now. I told the woman that PC had nothing to do with hotel reservations, but she assured me that the "housing coordinator" from Experient was calling his rep at PC HO and that's who I needed to call. Doesn't make sense...I called HO and had to leave a message.Then I thought I would just call the Hilton directly and see what they could do. Hilton's cancellation policy is 72 hours, so the Hilton rep cancelled my reservation and said I should have my refund in 3 business days. Why couldn't the idiot at Experient tell me to call the hotel?????Now we'll see if my deposit really does get credited...

 

[jwpamp]

Deb, hate to say this, but it may not....I remember last year speaking with the hotel directly while waiting for my refund after conference. She said that all of the reservations were made by Experient and THEY were the ones who paid the Hotels....we paid Experient and Experient would have to issue the credit. It took 5 months for my credit to show on my credit card.Hoping that is NOT the case with you, but PLEASE keep us informed!!

 

[PampMomof3]

Deb, hate to say this, but it may not....I remember last year speaking with the hotel directly while waiting for my refund after conference. She said that all of the reservations were made by Experient and THEY were the ones who paid the Hotels....we paid Experient and Experient would have to issue the credit. It took 5 months for my credit to show on my credit card.

Hoping that is NOT the case with you, but PLEASE keep us informed!!

Oh my goodness! That's RIDICULOUS!