Four Piece Colander and Bowl Set (2795)

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Discussion Overview

The thread discusses the availability of replacement lids and bowls for the Four Piece Colander and Bowl Set. Participants share their experiences and seek assistance regarding customer inquiries about replacements.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant expresses a need for help finding replacement lids for a customer with a cracked lid.
  • Another participant confirms that lids are sold separately and provides pricing information.
  • Several users mention that the lids are listed in the catalog, with specific item numbers provided.
  • One participant shares a humorous anecdote about a customer needing to replace a large bowl due to an accident involving a snowblower.
  • Another participant notes that there is no replacement option for individual bowls and discusses strategies for providing discounts to customers in similar situations.
  • One participant suggests contacting the Home Office to inquire about purchasing individual bowls that may not be listed.

Areas of Agreement / Disagreement

Participants generally agree that lids can be purchased separately, but views differ regarding the availability of individual bowls for replacement, with no clear consensus on that issue.

Contextual Notes

Participants share personal experiences related to customer service and product availability, reflecting their individual approaches to handling customer inquiries.

Who May Find This Useful

Consultants looking for insights on handling customer requests for product replacements and those interested in sharing experiences related to product availability.

Bexamo
Bexamo
Messages
104
HELP!!

I have a customer who has a cracked lid on her small bowl. I can't find where we can buy replacement lids, but it seems like we should be able to get them... Can anyone help me find this for her?
 
The lids are sold separatey from the bowl set. The cost for both lids is $6 + shipping and tax. That is the only way she can get them replaced.
 
  • Thread starter
  • #3
Item #Thanks Beth!!

That really helps - I knew they had to be available... Do you know where I can find an item number for those??

How did you know the details like price, etc? I would love to be able to get these kinds of answers for myself - especially as my business grows!!!
 
The lids are sold separately and are available in the catalog. Check page 21 - they are item H - #2798 for $6.50.
 
They are in the catalog.
 
  • Thread starter
  • #6
Thanks...BOY do I feel dumb! The lids are in the catalog??!? I tried to make this one difficult, huh?:o
 
Not to steal the thread, but need info on colander bowl?I have a question for all of you on the colander set.

First you will never believe what a guest told me last night at my show. She needs to replace the large bowl to the set because....................she didn't have room in her fridge so she out the bowl with the food in it out on the deck in the snow, she forgets about it. A day or so goes by I guess we have a snow storm, her husband decides to snow blow the deck off and guess what???? You got it............chops the bowl up in the snowblower!!!!!!!!!:eek:

I had all I could do not to laugh. So, she wants a to purchase a replacement on the large bowl and I don't see where we could order one on the replacement order form. So does anyone have any ideas or one they would like to sell?? Trying to help the poor women out. I told her I wasn't sure if I could get a replacement for her, but I would look into it.

Thanks for any help!
Kelly
 
Last edited:
No, there is no replacement for one of the bowls. I had a customer that loved it until it finally cracked. When I had a host decide not to use a 1/2 price item, I ordered the set for her. She was thrilled that she didn't have to pay full price for a new set and I was making a customer VERY happy. That's what I try to do when they break something or it's not under warranty anymore. Give them a discount either by putting it on a host order or whatever makes sense at the time. They are usually very happy since they expect to pay full price. Good luck!
 
She wants to host a party in June (no date as of yet) so I am trying to give her good customer service by trying to find one for her.

If all else fails I will see about giving her a discount off from this show she was at and have her order a new set if she wants. Maybe she could give the others she will receive in the set as gifts.

Kelly
 
Call the HO and ask if they can purchase the one bowl. Sometimes there are things that we can get on parts order but they aren't listed. It is worth a try.
 

Frequently Asked Questions

What is included in the Four Piece Colander and Bowl Set (2795)?

The Four Piece Colander and Bowl Set includes a large mixing bowl, a colander, and two smaller bowls. This versatile set is perfect for washing, draining, and serving a variety of foods.

What materials are used in the Four Piece Colander and Bowl Set?

The set is made from high-quality, durable plastic that is BPA-free. This ensures that the bowls are safe for food use and can withstand everyday kitchen tasks.

Is the Four Piece Colander and Bowl Set dishwasher safe?

Yes, all pieces in the Four Piece Colander and Bowl Set are dishwasher safe, making cleanup easy and convenient after cooking or serving.

Can the bowls be used for both hot and cold foods?

Yes, the bowls in the Four Piece Colander and Bowl Set can be used for both hot and cold foods. However, it's recommended to avoid extreme temperature changes to maintain the integrity of the plastic.

What is the warranty on the Four Piece Colander and Bowl Set?

The Four Piece Colander and Bowl Set typically comes with a one-year warranty against defects in material and workmanship. Be sure to check with your Pampered Chef consultant for specific warranty details.

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