Fixing Show Mess-Ups: Adding a Missing Order

[tgardner92102]

I just closed out a catalog show and have discovered that there are a few mess up's. The first one being who paid for what. I can take care of that on my own, but to top it off, a order is missing from the show that has already been submitted (as of yesterday). I have no idea why this order is gone. I had to have put it in PP in order to get the total to send to my host, but it isn't there now. So what can I do to add the order?

 

[BethCooks4U]

I just closed out a catalog show and have discovered that there are a few mess up's. The first one being who paid for what. I can take care of that on my own, but to top it off, a order is missing from the show that has already been submitted (as of yesterday). I have no idea why this order is gone. I had to have put it in PP in order to get the total to send to my host, but it isn't there now. So what can I do to add the order?

You can not add to a show that is already submitted. You can call them once the show is delivered (they won't do anything at all until it is delivered to the host) but I would tack it onto another show and eat the difference in shipping for March.

 

[Admin Greg]

First, try refreshing your Pampered Chef consultant website and see if the order appears. If it still doesn't show up, you can contact the customer to confirm their order and manually add it into your system. You can also reach out to the Pampered Chef customer service for assistance in adding the missing order. They may be able to access it through their system and add it for you. It's important to address this issue as soon as possible, so make sure to take action right away.