Fixing Duplicate Guest Entries in My Contacts List: A How-To Guide

[babywings76]

I entered in automatically as a guest, the previous host that this current show was booked from, so I wouldn't forget about her getting the host special booking benefit. She went on-line and placed her order through the host's name as she should have and I went to retrieve it and put it in P3 on the new show. Well, it created her as a new guest. How do I fix it so that I don't have her listed 2x in my contacts list and so that all her order history is accurate?

 

[melatc]

Under "tools" in P3 there is a "Clean up duplicate contacts" option where you can combine multiple contacts that are the same...

 

[babywings76]

So every time a previous customer who already has a history on my P3 places an order on-line through a show, it will do this and I'll just go through and clean up the duplicates?

 

[Sheila]

When you sync your PSW with P3, it should give you a prompt to clean up any duplicate contacts.

 

[babywings76]

Do I need to click "add contact" to the duplicate person first?