Troubleshooting: Missing Contacts in P3 Show Entries | PP Help Center

[amya]

I haven't switched over to P3 yet so this still applies to the old PP.

Why is it that I can find a past host/customer under Contacts, but when I'm entering a show and type that person's name in and then click on Find Contacts they don't come up in the list? When I go ahead and re-enter all of the address info. I get a box that says there is already a duplicate contact.

I really hope this is something that has been fixed in P3.

 

[pamperedbecky]

I've had this happen too. I find that if I scrol up or down, sometimes I find it. You also have to be sure you've checked the box on the screen where you enter their info.

 

[chefann]

Sometimes when you go to find contacts, it doesn't keep the list in alphabetical order. Click on the heading at the top of the column, and scroll back and forth a little to find it.

 

[The_Kitchen_Guy]

Ann, that is one of the better features in PP. You can sort your contact list by first name, last name, phone or any of the fields. That comes in handy sometimes.Also, you can change the sort of virtually any database in the database. On the order entry page, if you do a product lookup (the magnifying glass) you can sort the product database by product number, product name, grouping or price.THAT last one is great when you need something for 2 and a half bucks to put a show over the next threshold!

 

[chefann]

I know that, KG - I was suggesting that a mis-sorted list may be why the contact can't be seen. I LOVE the sort capability in PP. And you're right, sorting by price is a great way to find items to meet a goal or minimum.

 

[The_Kitchen_Guy]

You and I are usually preaching to the choir but I tossed that in just in case someone is evesdropping.

 

[chefann]

giggleSomeone eavesdropping? You mean a lurker? Not on this site!
</sarcasm>