Feel Bad for One of My Downline.......

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Discussion Overview

This thread discusses a situation involving a participant's downline consultant who faced challenges with a show submission while on vacation. Participants share their thoughts on the implications of payment issues and the policies surrounding show submissions and deadlines.

Discussion Character

  • Anecdotal, Opinion-based, Technical explanation

Main Points Raised

  • One participant shares their experience about a downline consultant who had a declined credit card for a show while on vacation, leading to concerns about missing product rewards.
  • Another participant questions whether the show should still qualify for the month due to technical issues at headquarters, expressing hope that it would be counted.
  • Several users mention that there is a grace period for resolving payment issues, suggesting that the consultant's show may still be eligible for the month.
  • One participant notes that the policy allows for a few days to resolve declined payments for shows submitted at the end of the month.
  • Another participant expresses concern for the new consultant, hoping she can still receive her spring products despite the challenges faced.

Areas of Agreement / Disagreement

Participants generally agree that the consultant's show may still qualify for the month due to the grace period for resolving payment issues, though there is some uncertainty about the specifics of the situation.

Contextual Notes

The discussion reflects the experiences of consultants navigating show submissions and payment issues, particularly in the context of military life and time zone challenges.

Who May Find This Useful

Consultants who are managing downline teams or facing similar challenges with show submissions and payment issues may find this discussion relevant.

pcsharon1
pcsharon1
Gold Member
Messages
1,541
So last month one of my recruits recruits (that sounds weird but it's right) submitted two shows and headed off on an extended vacation. A little background info - we are military, she is living on an army post in Germany and was going on an extended vacation to th states for three weeks - well, one of her shows had a declined credit card. I found out about it through the performance tracker (the show showed up as $0 so I knew something was wrong) and called her recruiter to make contact with her because she had a stateside contact number. We did finally get it all straightened out but ......... her show that she submitted on November 15th took until December 1st to get sorted, so it didn't count for November SAT. It was a $1300 show, so not only did it stop her from getting her products for two shows but it stopped her from getting the $1500 product level too. Now she gets nothing. :( I'm disappointed for her. She was stuck - being in the states, she didn't have all of her contact info with her and she had to try to call back to Germany taking into account the six hour time difference to get everything fixed. At least she got it done in time for everyone to hopefully get their products before Christmas. She won't be back to Germany until December 14th.
 
Weren't all shows held and submitted until midnight Dec 1st eligible for SAT due to the technical problems at HO? Her show should have still qualified since it was sorted out on the 1st shouldn't it, or is it different because it was being 'resolved'? I would hope that since it DID get resolved before midnight on the 1st that it would be counted!
 
I believe that was how it was, cause if we wanted to submit for Dec. we had to wait til the 2nd! She might just be OK! If not complain to HO!
 
  • Thread starter
  • #4
I totally forgot about that. I really hope she is covered because it does say date submitted as December 1st. She's new - just finished her 30 days last month - and I really want her to get spring products this first go round. Thanks.
 
And, HO has a policy that any shows submitted in a month have a grace period of a couple days in order to count for that month, when there are payment issues. HO usually mentions the deadline when they contact the consultant about declined payment (and the deadlines are usually mentioned in the NewsWire, too).
 
If a show submitted on the last day of the month has a declined card you have until the 4th to straighten it out and have it count for the month submitted. She should be fine!

Congratulations on having a Rock Star on your team!!
 
I agree with the above posts, since we had until Dec.1 she should be fine. It is nice to know about the payment issue as well.
 
  • Thread starter
  • #8
Chef Kearns said:
If a show submitted on the last day of the month has a declined card you have until the 4th to straighten it out and have it count for the month submitted. She should be fine!

Congratulations on having a Rock Star on your team!!
Click to expand...

It was actually submitted in mid-November but it took a long time to get resolved because of contact issues with her being in the states. I really am hoping it all works out for her though.
 

Frequently Asked Questions

What should I do if I feel bad for one of my downline in Pampered Chef?

It's important to remember that everyone has their own journey in direct sales. Offer support and encouragement, and consider having an open conversation about their challenges. Share resources and strategies that have worked for you, and remind them that setbacks are a natural part of the business.

How can I help my downline improve their sales performance?

Provide mentorship and guidance by sharing successful sales techniques, hosting training sessions, or encouraging them to participate in team meetings. Additionally, help them set realistic goals and celebrate their achievements, no matter how small, to boost their confidence and motivation.

What if my downline is considering quitting Pampered Chef?

Listen to their concerns and understand their reasons for wanting to quit. Offer support and explore potential solutions together. Sometimes, a little encouragement or a fresh perspective can reignite their passion for the business. If they still decide to leave, respect their decision and remain supportive.

How can I keep my downline motivated during tough times?

Regular communication is key. Check in with them frequently, share motivational resources, and create a positive team environment. Organize team challenges or incentives to keep the energy high, and remind them of their successes to help them stay focused on their goals.

Is it my responsibility to manage my downline's emotions?

While you can provide support and encouragement, it's not solely your responsibility to manage their emotions. Encourage them to take ownership of their business and feelings. Be there as a mentor and friend, but also empower them to seek their own solutions and develop resilience.

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