Rant Feel Bad for One of My Downline.......

[pcsharon1]

So last month one of my recruits recruits (that sounds weird but it's right) submitted two shows and headed off on an extended vacation. A little background info - we are military, she is living on an army post in Germany and was going on an extended vacation to th states for three weeks - well, one of her shows had a declined credit card. I found out about it through the performance tracker (the show showed up as $0 so I knew something was wrong) and called her recruiter to make contact with her because she had a stateside contact number. We did finally get it all straightened out but ......... her show that she submitted on November 15th took until December 1st to get sorted, so it didn't count for November SAT. It was a $1300 show, so not only did it stop her from getting her products for two shows but it stopped her from getting the $1500 product level too. Now she gets nothing. I'm disappointed for her. She was stuck - being in the states, she didn't have all of her contact info with her and she had to try to call back to Germany taking into account the six hour time difference to get everything fixed. At least she got it done in time for everyone to hopefully get their products before Christmas. She won't be back to Germany until December 14th.

 

[kcjodih]

Weren't all shows held and submitted until midnight Dec 1st eligible for SAT due to the technical problems at HO? Her show should have still qualified since it was sorted out on the 1st shouldn't it, or is it different because it was being 'resolved'? I would hope that since it DID get resolved before midnight on the 1st that it would be counted!

 

[candiejayne]

I believe that was how it was, cause if we wanted to submit for Dec. we had to wait til the 2nd! She might just be OK! If not complain to HO!

 

[pcsharon1]

I totally forgot about that. I really hope she is covered because it does say date submitted as December 1st. She's new - just finished her 30 days last month - and I really want her to get spring products this first go round. Thanks.

 

[chefann]

And, HO has a policy that any shows submitted in a month have a grace period of a couple days in order to count for that month, when there are payment issues. HO usually mentions the deadline when they contact the consultant about declined payment (and the deadlines are usually mentioned in the NewsWire, too).

 

[Chef Kearns]

If a show submitted on the last day of the month has a declined card you have until the 4th to straighten it out and have it count for the month submitted. She should be fine!

Congratulations on having a Rock Star on your team!!

 

[tlag1986]

I agree with the above posts, since we had until Dec.1 she should be fine. It is nice to know about the payment issue as well.

 

[pcsharon1]

If a show submitted on the last day of the month has a declined card you have until the 4th to straighten it out and have it count for the month submitted. She should be fine!

Congratulations on having a Rock Star on your team!!

It was actually submitted in mid-November but it took a long time to get resolved because of contact issues with her being in the states. I really am hoping it all works out for her though.