Fedex Delivery Delay: My Experience with Sell-a-Thon Products and Samples

[mommyhugz1978]

I got mine yesterday..... my husband called me at work.. (yes I work on Saturdays) to let me know that I got a package from HO...I am sorry Ann though

 

[nikkijo]

I like our Fedex person...when I went outside to get my changeover kit yesterday she turned around (she was almost back to her truck) waved, smiled and said hi. All of my box's have been in perfect shape so far. Some of my box's from UPS were so mangled I was surprised that everything inside of them were not broken.

 

[Teresa Lynn]

Scott,
Do you ever visit the Seattle travel book store it is owned by my sister in law

 

[jentapp]

I don't want to make you fume more, but I got my change over kit at 10am this saturday morning...

I got my changeover kit and trifle bowl on Saturday morning, too. It was in one piece, but I don't like my FE driver AT ALL!!!

I WANT MY UPS GUY BACK!!!

 

[etteluap70PC]

I got my changeover box Yesterday (Saturday)Was surprised to see them. But it was a fun surprise.

Wish they would attempt to put stuff inside my Garrage like UPS did. The 2 times FED EX has been here they have not even knocked. Just dropped boxes and ran.

 

[irishpamperedchef]

I got my change over box yesterday but trifle bowl

 

[chefkristin]

I have stuff delivered to my parents house and have no problem. They live on a private road so things are fine there. However, it would be so much easier if I could have them delivered to me, but I live in a condo and I know that UPS would leave things here without a signature IN PERSON! That was annoying. I don't know if Fedex would leave it or not.

 

[amyry]

I got my changeover paper work yesterday morning at 9:00 a.m.! I was like who is ringing my doorbell at that time of the morning?! My husband answered and he said the guy thanked him "for the Pampered Chef business." Anyone else get that? They probably were told to be extra nice.

 

[pamperedharriet]

Kristen: We don't need to sign for our packages from Pampered Chef as that is their agreement with FedEx.

Amy: My FedEx guy was real nice yesterday and also made a comment about now delivering for Pampered Chef. He asked me roughly how many packages I get a month from them and if I had a special spot for him to leave them if I am not home. I thought that was real nice. I gave him my business card and a package of Twix-It Clips. He was surprised and happy and told me that his wife will be thrilled to get them when he gets home. I am hoping he brings me more than just my trifle on Wednesday--maybe a booking or an order from his wife!

 

[scottcooks]

Scott,
Do you ever visit the Seattle travel book store it is owned by my sister in law

No have not had much opportunity to travel.

 

[heat123]

I was hopeful for this new service from FEDEX even though I loved UPS and never once had a problem with them!
So I am supposed to get my 1st shipment for FE and lo and behold it comes up missing! Tracking states it delivered last night at 8:37pm, (DH was home lights were on..) I got home at 9pm from a show and nothing was left on my porch as claimed. I am fuumming because this was my trifle bowl I believe and it was shipped from HO 1/17/07 so 10 days later it was supposed to arrive!!! UPS only took 6 days! And I am still waiting for my Changeover kit!!! Can you say pissed off!

 

[SillyChef]

I have stuff delivered to my parents house and have no problem. They live on a private road so things are fine there. However, it would be so much easier if I could have them delivered to me, but I live in a condo and I know that UPS would leave things here without a signature IN PERSON! That was annoying. I don't know if Fedex would leave it or not.

Hey Kristin:

I live in a Apt. and my FE guy said for me to just sign like a bunch of sticky notes and he can use those when I am not home. I was also able to talk to my guy on where to put them if I am not home.

 

[dianevill]

So far I haven't had any problems. My UPS guy was nice, but so far, so is Fed Ex. One of my hosts had her show delivered on Thursday, and it arrived at 11:48 PM!!!! Her husband was still awake and answered the door (the Fed Ex guy didn't knock, he was just going to leave them on the stoop, but the husband heard the truck). They got talking and Fed Ex guy said that with Pampered Chef he has an additional 30 stops EACH DAY! Now it might be 30 add'l stops just for now because of the sellathon and changeover kits, but still...This poor guy was still delivering at midnight!! Last night the same host got the last of her packages at 10:11 pm. Her guy is dedicated! (Or maybe very slow?)

Diane

 

[pamperedharriet]

Diane:

I don't like hearing about those late deliveries. That is totally wrong! Do call HO and tell them about it. I don't think that's what they had in mind for our service. Dedicated or not FedEx can't be doing this at late hours. If our account is too much for them they need to accomodate and put more people on. Granted this only happens twice a year or three times a year with the volume all at once but I would think someone would have told them to expect it.

 

[dianevill]

Although I do think it was nice that my host got her order, I have to admit that I wouldn't be too thrilled to have that late of a delivery...especially if you're a light sleeper and you wake up to a truck in your driveway...or wake up in the morning to 9 boxes...or wake up to find your 9 boxes were stolen during the night!

The Fed Ex guy told the host's husband that they are putting more people on, but they still have to be trained, etc. I know that the two times my Fed Ex guy was here there was someone else in the truck with him.

Like anything, it'll take time to work out the bugs...

Diane

 

[pamperedharriet]

I know Diane but on the same token it may hurt our shows if people tell others about how late the deliveries came. I don't think I would be happy about getting a delivery that late at night especially if I had young kids.

The bugs will be taken care of in time but it is the now that is the problem. I guess we can't all win at the moment.

 

[gilliandanielle]

I agree that for me at least the late night deliveries are horrible. They always come right when I am putting my kids to bed. I have all my shows sent to me, so it really is going to be bothersome if they don't start coming earlier.

 

[jrstephens]

I think they should not make deliveries after about 8 pm. I would very mad if I got a package at 10 or 11.

 

[pamperedharriet]

The delivery stories are something else. Some people are getting their shipments, some aren't, some are coming at crazy hours, some are delivered to the wrong address. It's so mind boggling! I only hope that after this week is over and all of the so called "extras" that we are waiting for are done and we are back to just shows and supply orders and sample orders we will really see what they do.

 

[Shawnna]

I would still be up at 10 or 11, so I don't mind a late delivery. However, I feel sorry for the FedX guys. They don't have to deliver it after 8. They could wait till the next day. They are being nice to us. It should work itself out in a few weeks. They probably had no idea how many packages they would be delivering. I had trouble with UPS many times. They always worked hard to fix the problem. I am sure FedX will too. We need to be nice...and patient.

 

[chefann]

I just got off the phone with FedEx customer service. The very nice woman I spoke to said that somehow my packages were "transferred" from FedEx Home service to FedEx Ground service, which delivers M-F. They were at a Ground depot. She had no idea why that happened, since the ship-to address is a residential address. I asked if that happened a lot, and she told me no.

So I expect it today, but have no time to go through my CO box because I have to pack for tomorrow's show, meet with my almost-signed recruit and actually get her agreement and show submitted.... yadda yadda yadda. hmmm... maybe I'll call in "sick" tomorrow.

 

[pamperedlinda]

Call in sick today and wait for those boxes! Where are your priorities girl!!!

 

[pamperedharriet]

Call in sick today and wait for those boxes! Where are your priorities girl!!!

Come on Ann--get your priorities straight! It's already too late I am sure you are at work!

 

[chefmelody]

I got my new products on Thursday delivered to my apartment office, per the LARGE NOTE on my door. (I've had boxes stolen from my doorstep before by the stupid kids in my building.) Saturday morning my changeover kit came, and the FedEx guy was very nice and asked if I was usually gone during weekdays, and if so, that they'd make a note to take boxes directly to the office and call me when they came.

 

[pamperedharriet]

That's really nice, Melody! I hope it continues to work for you! I really think FedEx wants to do a good job as PC is a good account to have.

 

[chefann]

Come on Ann--get your priorities straight! It's already too late I am sure you are at work!

I was already at work when I called FedEx. I got in at 7 this morning. Which means that I can leave at 4 - home by 4:30 - and with my luck, FE won't have been to the house by then.

Let me check--- they were delivered at 10:30 this morning! Whoot! Now I need to beat DH home so I can "hide" them. He thinks I spend too much on PC samples and supplies. (But he'll buy a $300 heat lamp for powdercoating car parts without batting an eye. And then it doesn't even generate enough heat for what he wants to do with it!)

 

[pamperedharriet]

Good luck getting home before DH, Ann!

 

[Teresa Lynn]

at this point my FED EX man can arrive at 3 AM if he'd just arrive!!!

 

[pamperedharriet]

at this point my FED EX man can arrive at 3 AM if he'd just arrive!!!

Have you tracked to find out when to expect delivery (day)--I forget if you mentioned it or not?

 

[Jennie4PC]

I got my change over kit this morning. So far I havent had any problems with FE I am actually thier first stop and with UPS I was thier last stop