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Pampered Chef: Fear of using the mandoline

  1. While using the mandoline to cut an apple I somehow sliced the tip of my finger almost all the way off. I now have 5 stitches in my finger and nerve damage. I am terrified of even looking at the mandoline and not sure how to get over my fear of using it. I love the mandoline and think it's a great product but I'm afraid I will have a hard time selling it due to being scared of it.

    Has anyone had this problem before or a similar one and if so how did you get over it?? It's not like I can tell this story to my customers I think it would freak them out.

    Anything would help! Thank you!
     
  2. babywings76

    babywings76 Legend Member Gold Member

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    Is this on the new mandoline or an older version? With the new one, you should be using the food holder and then you won't be able to cut yourself. There is a demo video on CC that you can watch. They give good tips. But practice at home a few times. It gets easier with practice. Also, I hardly ever demo the mandoline. Most hosts buy the already shredded cheese, and if not, you can always use the rotary grater. :D
     
    Oct 20, 2009
    #2
  3. NooraK

    NooraK Legend Member Gold Member

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    I agree, if you're using the Ultimate Mandoline, not the old Ultimate Slice & Grate, you should always be using both pieces of the food holder, and you won't be able to cut yourself. I also second watching the video.
     
    Oct 20, 2009
    #3
  4. lauriedip

    lauriedip Member

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    I demo the mandolin at every show! get alot of bookings for it. i always tell them i would never use a mandolin until this one, because you have to use the food holder for it to work.
     
    Oct 20, 2009
    #4
  5. Thank you all. I was using the old mandoline from ten plus years ago. I watched the demo and I still don't know how I managed to cut myself.
     
  6. ChefPaulaB

    ChefPaulaB Veteran Member

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    I'm sure that it was because you were using the old one... the new one has the safety thingy that prevents you from cutting yourself....
     
    Oct 20, 2009
    #6
  7. esavvymom

    esavvymom Legend Member Staff Member

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    I can sympathize!!!!!! I actually did it with the NEW one! I was doing a demo, and was talking about the mandoline. I was explaining the safety mechanisms in place, and was showing the guests by sliding the food holder over the blade- but I didn't have the plunger in place - so they could see the blade pop-up/down. Unfortunately, my finger wasn't where it should have been. A 4 hr ER visit later (no stitches....wouldn't have helped)- but my finger is shaped funny now :)

    That was in June. I still get very nervous and am VERY CAREFUL when I use it - check and double check the tool and that all pieces are where they should be. I threw away my old mandoline blades and kept only the cheese-grater (use it to grate soap for making laundry detergent). I was showing my mom the UM that I just got her because she too cut her self badly on the old one. I was so nervous showing it to her! (ironically, the host where it happened, she was my first recruit! Signed the next day! LOL)


    But I'm getting better! I at least use it. I still haven't used it at a show though! You will be able to- with time. :)
    It's a lesson learned! and one I won't forget (I still have a slight numb-sensation in that area and a nasty scar).
     
    Oct 20, 2009
    #7
  8. doughmama

    doughmama Advanced Member Silver Member

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    I had a show last week where one of the guests said that they had the old one and almost lost the tip of her finger using it. She was pretty annoyed and said that p chef should offer some sort of rebate for a trade in. While I know that there are many companies out there who sell mandolines with out guards, I know what a reputable company p chef is. The company stands behind its products. So, I think that a rebate would be the right thing to do because p chef realizes how dangerous the old one can be. Wish they would do this - send back your old one and get a $15 credit... something like that. something like that. can only help with customer loyalty.
     
    Oct 21, 2009
    #8
  9. chefcharity

    chefcharity Advanced Member

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    I think that is a great idea! Have you suggested it?
     
    Oct 21, 2009
    #9
  10. doughmama

    doughmama Advanced Member Silver Member

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    yes, on the phone to HO but I will send it in. Maybe anyone who agrees can do this as well.
     
    Oct 21, 2009
    #10
  11. NooraK

    NooraK Legend Member Gold Member

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    PC does stand behind their product. I don't think they'll come out with a rebate system, but I do know that they have paid for medical bills for customers who have hurt themselves. I don't know the details, and I don't know the criteria, I just know that I've heard that they've done so. Not that it's something you'll want to advertise to your customers.
     
    Oct 21, 2009
    #11
  12. esavvymom

    esavvymom Legend Member Staff Member

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    Yeah..>i wouldn't tell many people that. I would bet it happened at a cooking show and fell under the liability insurance coverage.

    If PC wasn't such a great company, most wouldn't even consider it if it was a place like Williams Sonoma or Target- who sell similar products that are designed the SAME as our old mandoline. How long has that one been gone?? PC can't really be blamed if we/customers use a product incorrectly. The old one was also supposed to use the food slider/holder just as much as the new one. Only you could get away with NOT using it- so many of us did.
     
    Oct 21, 2009
    #12
  13. kcmckay

    kcmckay Advanced Member Gold Member

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    I love my mandoline. I've never seen or used an UM SLice and Grate. So I don't have any comparisons. I demo the mandoline whenever possible. I used it last night and intend to use it again tomorrow for Rush Hour Chicken Fajitas. I always get someone willing to try it after I use it and always love it. The only complaint I ever get which came up last night is you can't change the thickness of what you get. I have never cut myself on it but do know that some of the more seasoned veterans in my cluster often talk about how much they prefer old style and hate the mandoline!
     
    Oct 21, 2009
    #13
  14. I actually had a friend cut off almost her entire fingernail on the Ultimate Mandoline at my grand opening party! Eeek. My kitchen is tiny and it was a bit chaotic filled with about 10 gals in a 6'x6' space. She had the Mandoline laying flat down on the counter (why she dropped the easel back down I don't know) and was slicing away at an onion and letting it just pile up underneath it.

    I saw what she was doing and rushed over just as she cut herself...there was about an inch of onion stuck under the blade. So the blade never clicked back down after the food holder slid away. So that pretty much negated the safety part of it. Ugh.

    But at least I have a tip to give people when they're using it. What I thought was a common sense tip...but obviously not that common!!
     
    Nov 4, 2009
    #14
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