Fall/Winter Sample Order Review: Disappointing Quality Control Issues

[Shawnna]

I received my Fall/Winter Sample order. I was so excited to open the boxes. Well, I opened the rectangle serving platter...which is beautiful....and guess what....It was all scratched up on one end with black marks, which I assume are scraped glaze, that would not come off. I continued opening boxes and got to the new rectangle baker and lid....there was a black knot on the outside of it. So, I barely have products out of their boxes and I am already having to do an adjustment. I don't understand how a product with a big knot on the outside of it got through production without someone noticing it.

I am still waiting for a reply on my adjustment. I have never had any problems in the past, so hopefully my replacements will be shipping out soon.

 

[PampMomof3]

How sad Shawna! Man, you just reminded me that when I got my Level 3 of samples, I was missing 2 items! And the kicker is that I have gotten them yet! Where are they?

I'm talking to someone right now so we'll see what they say! Okay, she's not sure what happened but she informed her supervisor and they are sending it out right away. She told me that I called on July 31st and is also wondering why I haven't gotten my stuff.

Some good news though, she told me that the executive grill pan was shipped out on the 15th and is expected to arrive on MONDAY! I can't wait!!!

 

[Admin Greg]

I'm sorry to hear about your experience with the scratched platter and the black knot on the baker and lid. It's definitely frustrating when you receive damaged products, especially when you were so excited to open them. I hope the company responds to your adjustment request soon and that your replacements will be shipped out promptly. It's definitely concerning that a product with such obvious flaws made it through production without being noticed. Hopefully this was just a one-time issue and your replacements will be in perfect condition. Keep us updated on how everything turns out!