Easy Returns: Exchanging Items with FedEx Kinko's

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Discussion Overview

This thread discusses the process of exchanging items through FedEx Kinko's, focusing on experiences related to mailing items back to Pampered Chef. Participants share their concerns about the logistics and address details for returns.

Discussion Character

  • Anecdotal, Opinion-based

Main Points Raised

  • One participant mentions a customer wanting to exchange an item and expresses frustration about needing to drive to FedEx Kinko's for the return, contrasting it with previous UPS pickup service.
  • Another participant provides a mailing label for returns, indicating a willingness to assist.
  • Several participants share the return address for Pampered Chef, confirming it as 180 Meldow Rd., Addison, IL 60101.

Areas of Agreement / Disagreement

Views differ regarding the convenience of the return process, with some expressing dissatisfaction about the need to travel to Kinko's while others focus on providing the necessary address for returns.

Contextual Notes

Participants are sharing personal experiences related to the return process and the transition from UPS to FedEx Kinko's for handling returns.

Who May Find This Useful

Consultants who are navigating the return process with customers may find this discussion relevant, particularly those seeking information on mailing addresses and experiences with FedEx Kinko's.

P
pamperedgirl3
Messages
2,084
I have a customer who wants to exchange an item for a different one & spoke to HO about it yesterday. The customer service rep gave me a huge code to take to my local FedEx Kinko's to send it back postage paid. But she didn't give me an address to mail it back. Does anyone have that? I know it changed recently from sending something back a month ago, but of course I can't find it! Or maybe the code will have the address that Kinko's puts on???Thanks!!

On a side note, I'm a little upset that I have to drive over to the Kinko's to have this done. When we had UPS, they came & picked it up at my or the host/customer's house. I certainly hope that they don't expect our customers to do this with every return. My local Kinko's is 15-20 minutes away & not in a place I go very often. So I'm wasting gas to send it back, not to mention having to find the extra time for a 40 minute round-trip. Has anyone else had to do this since we switched to FedEx?
 
  • Thread starter
  • #3
Thanks a bunch!
 
The address they give me was.

Pampered Chef
Return Goods Dept.
180 Meldow Rd.
Addison, IL 60101
 
Address for returns
dsaenz said:
Pampered Chef
Return Goods Dept.
180 Meldow Rd.
Addison, IL 60101
Click to expand...


This is the address they give me, and I sent one back hope it was right.
 

Frequently Asked Questions

What is the process for returning an item through FedEx Kinko's?

To return an item through FedEx Kinko's, first, ensure you have your original receipt and the item in its original packaging. Visit your nearest FedEx Kinko's location, and present your item along with the receipt. The staff will assist you in processing the return and provide you with a tracking number for your return shipment.

Are there any fees associated with returning items via FedEx Kinko's?

Typically, there are no fees for returning items if you follow the standard return policy. However, if you choose to expedite the return or if the item is not eligible for a free return, there may be shipping charges. Always check the specific return policy for your item to confirm.

How long does it take for a return to be processed?

Once your return is received at the warehouse, it usually takes 5-7 business days for the return to be processed. After processing, any refunds or exchanges will be initiated, and you will receive a confirmation email regarding the status of your return.

Can I exchange an item at FedEx Kinko's instead of returning it?

Yes, you can exchange an item at FedEx Kinko's. When you bring your item for return, inform the staff that you would like to exchange it. They will assist you in selecting a replacement item and processing the exchange accordingly.

What items are not eligible for return through FedEx Kinko's?

Items that are not eligible for return typically include personalized or custom items, opened food products, and items that have been used or damaged. Always check the specific return policy for your product to ensure eligibility before attempting a return.

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