Double Check Your Online Shows!

[Sheila]

Heads up everyone!

I closed out a catalog show last night that had 8 online orders. #1-#5, #7 & #8 all came to my e-mail. Neither the host nor myself received a notification about #6! It was sitting there on the online show list, and transferred into P3, but no e-mail notification. If I hadn't have been in there to confirm #7, I might have missed it! I double checked to make sure there were no more after the show expired & closed just to be on the safe side! I've never had the system not send an e-mail that an online order was placed. Super weird!

 

[ChefBeckyD]

I just had the exact same thing happen!

I found out about it because the guest posted on the FB event page that she'd placed her order....so I went in to check (thinking she'd probably done it incorrectly), and yep - there it was.

 

[Sheila]

So weird, huh? It's definitely a NEW issue. In 3+ years it was a first for me.

 

[mom4angela]

Whew, Sheila, you lucked out on that one! NOW, I'm nervous, and I'm off to check my 3 I just closed with online orders! EEEkkkk! Thanks for the heads up!

 

[BethCooks4U]

Not a new issue. It happens every so often. actually it happened more when we first had the websites. It's like with all electronic media - you can't trust it 100%. There could always be a glitch with your server, with HO's server, or something in between. Also HO has been known to stop sending email notifications for things without notifying us.

If you have a show set up on the website just quick double check before hitting submit. The host usually knows if someone might be ordering but then sometimes a friend or relative will surprise them.

Another tip someone on DCS just shared was to close out the show on the website before hitting submit on the show. That way you don't have to worry that someone submitted an order after your final check.