Dealing with Missing and Broken Shipments? Find Out What's Normal.

[2crazyboys]

It seems like every shipment I get something is missing or broken. This last shipment I had 4 things missing! I'm getting sick of doing product adjustments for everything.

I still have a bunch of broken stuff that I have to send back to them and I do not have time for that. Is this normal or am I just having bad luck?

 

[raebates]

Sounds to me like you're having quite a run of bad luck, Rachel. I would definitely contact the HO to let them know, though. Maybe the broken products are a local shipping issue.

 

[2crazyboys]

Most of the items have been missing. I know I entered it in right too because it says on the packaging receipt that it should be in there.

 

[raebates]

Bummer! Like I said, be sure to let HO know. Adjustments are probably handled by a variety of staff, so the one who gets your 122nd adjustment may not be aware of the other 121.

 

[pchefjennoy]

I have had the same problem lately between broken and missing items it's driving me crazy. Never mind I never even know when a shipment has arrived because Fed Ex doesn't even ring my bell. I have had stuff sit outside all night! Definitely let the home office know! I let them know about my stuff sitting out all night and the Fed Ex guy started ringing the bell.......it lasted for about 2 weeks but better than nothing!

 

[ivykeep]

It seems like every shipment I get something is missing or broken. This last shipment I had 4 things missing! I'm getting sick of doing product adjustments for everything.

I still have a bunch of broken stuff that I have to send back to them and I do not have time for that. Is this normal or am I just having bad luck?

I just got my midseason shipment of FREE products (YAY!!) and as I was demonstrating the salad spinner to my husband he pointed out it was cracked!! EEK!

Then I open the next box and am confused -- I didn't order stoneware! Look a little closer and realize that it has someone elses address on it (not my customer ). I tried to call HO about it and the wait time was 2 hours. So I called FedEx and the customer service rep was SHOCKED that I'd call them to let them know -- she said most people act like they got a free gift or something. (Personally, I'd feel that I was stealing -- if FedEx couldn't help, I'd have called the customer, but would have felt really weird about contacting another consultants customer, even though I definitely wouldn't have be poaching, just getting him his order). I do realize that that wasn't HO's issue, but almost every show recently has had something wrong on it.

 

[janetupnorth]

I think there is definitely an issue in the warehouse. According to CC the warehouse will be closed to us during the tour. Knowing what I know about warehouses, software and systems, I'm positive they are already in the middle of their changes. If so, I'm sure not everything is functioning 100%.

I would let HO know of everything that is happening so:
1. They can correct it for you.
2. They can notify the proper people to locate and correct their system issues.

Having been through a warehouse implementation and conversion on a decent size scale, I know they do not have any easy job!

 

[2crazyboys]

I have one label for something I am supposed to send back. Are you just supposed to put it on a box and ship it? I have two broken products and one label. Do you know if I can put them in the same box so I don't have to pay shipping?

 

[janetupnorth]

If they are from the same order, I'd put a note in with what they are and put them all in the same box.

 

[janetupnorth]

Let me say "same show"...

 

[christypinion]

I have had the same problem! I have a call in to HO right now because my last 2 shows have had stoneware broke!! The box says "Fragile" I don't think FedX understands what that means. I hate saying I am sorry to my host when things like this happen.

 

[tlennhoff]

I got my 1st broken stoneware this week. I decided to try CC adjustments to see how that went and it was so easy. I put in the adjustment on friday and got the replacement today.