Dealing with Miscalculated Orders: Tips and Solutions for Order Errors

[wadesgirl]

What do you do when your math is wrong on an order? It happens once in a while but my last show I had THREE errors. Two of them were very minor but one was over $10! The guest put the wrong price down for an item and then I substracted the shipping instead of adding (stupid +/- button right next to the equal button!). I usually just cover the small errors but I really cannot cover the one that is over $10. She gave me a cc, should I just charge it the right amount or call her and let her know.

BTW, I am getting a laptop in the next couple months so I shouldn't have to worry about this any more!

 

[janetupnorth]

You need to call her and explain before you charge her the right amount.

 

[janetupnorth]

Laptops = nice! Especially when tired!

 

[lkprescott]

Call her and let her know. And yes, laptops are WONDERFUL in the math department!

 

[stefani2]

Wadesgirl - you will LUV your Laptop - I don't know what I would do without it! I would just phone the customer and tell her your mistake - she will appreciate it!

 

[erinyourpclady]

Yeah I agree with the laptop thing....it makes it MUCH easier!

 

[DebbieJ]

I've had this happen before. Just call her and let her know what happened. I'm sure she'll fine with it.

 

[Addie4TLC]

I agree. Tell her you're going to throw in a SB for the inconvenience.

 

[wadesgirl]

I agree. Tell her you're going to throw in a SB for the inconvenience.

It was the co-host who was adding to the show to help her daughter out! She already got a SB.

I figured I would call her since it was that much. Like I said, normally I just cover it if they wrote a check.

 

[Chef Endora]

I just love my laptop! Worth every penny! I would consider it a priority item.

 

[raebates]

My usual rule of thumb is that if the error means the guest paid more, I refund the amount. If it means he/she paid less, I eat the cost. Since this is a substantial amount, though, I would probably approach the guest in this way . . ."Hi, Susie. I was entering the orders for Nancy's party, when I noticed that the price doesn't match the item you've selected. I want to make sure I order you the right item. Was it the ___________ that you wanted? If so, it's $___. I can adjust your charge, which would make it $____."

 

[krzymomof4]

I am like Rae, my DH got me a laptop because of it
I am usually good at math, but I always have 10 people shoving orders at me at the same time and I am easily flustered, so my math skills suffered from it. You can call her and let her know what happens, see how she reacts. Just tell her you had a (blonde, senior, craxy) moment. You fill in the blank.

 

[jrstephens]

My laptop has saved me from several mistakes!

 

[straitfan]

I think Rae's suggested "script" is perfect. After all, you mentioned that the customer is the one who wrote the wrong price down anyway. I'm sure she won't have any problem with it if you approach her this way.