Dealing with Frustrating Customer Service: My Confessions and Struggles

[crazy4dabug]

I'll admit it, I have not been very nice to customer service. I feel bad..but I'm HUGELY annoyed at them constantly. Just this week they sent my supply order NOT including my basting brush I ordered as a gift for my host tomorrow afternoon. She knew she was getting it and now I have nothing to give. *sigh*
This happens all the time to me and lots I know. I'm still not happy with them. I've submitted complaints, I've been haughty with them.
I just don't know what else to do.

 

[DebbieJ]

I had a spell there where I was receiving orders with broken items left and right. One time I ordered a whole bunch of mini catalogs for a bridal fair and they sent me SPANISH ones! (I double checked and I did order English) Luckily my NED is very close and I was able to get some from her, so I had the HO ship her the replacements and they screwed up on that, too!

Hopefully things will improve for you soon!

 

[gilliandanielle]

I rarely have problems with customer service- I am sorry that you have! I am sure that when you explain the situation to your host she will understand...

 

[pamperedlinda]

I have always received fantastic service from our HO Customer Service (I used to work in conjuction with call centers and I have to say that ours is above and beyond some of the others that I have dealt with). Also, remember that the people you talk to on the phone are not the ones who fill your orders and pack your boxes. I have also found that when you call to always get the person's name you are talking to, call them by their name in conversation, ask them how they are today, and be plesant while explaining your problem.....their job is to deal with problems and negative issues all day long.....and that can't be fun. If you are nice to them they will apprecaite it. Also, always thank them for taking care of your problem.

 

[janetupnorth]

I have to say I called Solution Center last night because a customer on my first show had wanted a rect. stone (outside order) and the host ordered her a rect. baker. Service was great...the lady was sweet and we chatted a bit. It was 9:30 p.m. when I got off the phone and I could tell she was tired but was very nice!

I've honestly only had good service so far...

I guess one of the keys to realize is that the Customer Service person you are calling is not sitting where the mistake is made (oops, I see above like Linda said)...and we don't know what is happening system-wise to cause the error.

I haven't had an HO tour yet - HOPING for July but from what I see on the recruiting video of the clip, their warehouse is similar to what we have at work (but larger!). There isn't a lot of "manual" intervention in picking so some things can potential fall out or be stocked wrong and mispicked. I'm sure any mistakes are corrected as fast as possible, but if they were weight-verifying their packages for QC, a basting brush is very small and light and can be missed. We have to have a little patience for the amount of items they send out and how many customers they are dealing with.

 

[pamperedlinda]

........I haven't had an HO tour yet - HOPING for July .......

I hope you get your HO tour. You will appreciate Home Office SO MUCH MORE once you actually go there and see how everything works. The people are SO FRIENDLY - you just can't imagine how wonderful it was to go and see everything! I was like a kid in a candy store looking at everything. And the Test Kitchens - WOW!!! The Warehouse - Double WOW!! I hope you win a shopping spree!

 

[janetupnorth]

I hope you get your HO tour. You will appreciate Home Office SO MUCH MORE once you actually go there and see how everything works. The people are SO FRIENDLY - you just can't imagine how wonderful it was to go and see everything! I was like a kid in a candy store looking at everything. And the Test Kitchens - WOW!!! The Warehouse - Double WOW!! I hope you win a shopping spree!

Thanks - I'm used to warehouses, but am SO excited to see theirs...and if I won a shopping spree...well, let's say, I'm not the "girlie" type but I'd probably scream!