Dealing with a Flaky Host: Tips for Handling Last-Minute Show Cancellations

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Discussion Overview

The thread discusses experiences related to handling last-minute cancellations by hosts for shows, with participants sharing personal anecdotes and suggestions for managing such situations.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant recounts a recent experience where a host became unresponsive leading up to the show, despite previous excitement about hosting.
  • Another participant suggests leaving a message indicating arrival time to prompt a response from the host.
  • One participant shares a similar situation where a host did not communicate, but later apologized and expressed interest in rescheduling.
  • Another participant expresses disappointment over the lack of communication from their host, noting the previous enthusiasm she had shown.
  • One participant offers the idea of reaching out to reschedule, suggesting the host may need more time to gather commitments from guests.

Areas of Agreement / Disagreement

Views differ on the best approach to take when a host becomes unresponsive, with some participants sharing strategies while others focus on their negative experiences.

Contextual Notes

Participants share personal experiences from their own shows, reflecting the challenges of host communication and the unpredictability of scheduling.

Who May Find This Useful

Consultants who encounter similar issues with host cancellations or communication may find these shared experiences relevant.

M
mrssyvo
Messages
1,929
We did the Babies "R" Us booth a couple of weeks ago, and I booked a show from there for tonight. It was only about 2 weeks ahead, so I was not able to do my usual host coaching (mailing invites for host, ect) but I did stay in touch by phone, and I even called her last week while I was on vacation, to discuss some things, and I told her I would call her Monday (day before the show) to finalize count and get directions, since she lives in a new area, not on mapquest. I called her yesterday, and she answered,and I identified myself the phone went dead. (she may of hung up, I am not sure) I tried to call back, and it went to voice mail. I tried several more times during the day, the last time leaving a message, that I needed her to call me back that evening, to confirm the show was still on, Still no call. I purchased the ingredoents, ect, which I can use elsewhere, I guess. Should I assume she flaked on me, and just leave a message that I am assuming there will be no show, and go on about my day. I have plenty to keep me busy (with 5 more shows to close this week, and a show on Thursday) I still may be able to hit the $3,000 mark.
 
or you could leave a message saying "i'll be arriving at x:00 to start setting up,see you then!" she is sure to call you back then.
or try calling from your cell or another # try to catch her that way.
 
  • Thread starter
  • #3
I did that- I called from my cell, and that is when she "hung up" She knows I cannot just show up, because she knows that Mapquest does not give directions to her home, and I was to call her to get directions. I think I will just plan on not having a show tonight, unless she calls. I am not going to do the prep work unless needed.
 
It's probably past the time for your show, but I wanted to let you know I had a very similar situation last week. The host simply wouldn't get back to me. I left several messages about the show,planning,recipes etc. Then I left a couple more saying if I hadn't heard from her by the day before the show I would take another opportunity I had for the evening, and we'd reschedule for a later date. Two days after the "show" she called and appologized profusely for "blowing me off" and would like to schedule for late July/August. :rolleyes: We'll see, but it did end on a hopeful note...hope yours did too!
Ember
 
  • Thread starter
  • #5
no, It did not end well. She has not called me back at all. The problem is, I spoke to her on the phone several times to discuss her show, and every time she was excited about her show. It was only the call yesterday that she hung up on me, and no return calls. That is the problem.
 
Sorry to hear that.:(
But, I would call back and leave a message on voicemail or whatever asking for a date to reschedule her show, be excited ...maybe she just couldn't get people to commit and didn't know how to tell you, but would still like to have a show. Perhaps this will give her the extra time she needs to gather outside orders and remind her potential guests. Good luck!
 

Frequently Asked Questions

What should I do if my host cancels the show at the last minute?

If your host cancels at the last minute, first remain calm and understanding. Reach out to them to discuss the reasons for the cancellation and see if they would like to reschedule. If they are unable to host, consider reaching out to your customer base to see if anyone else is interested in hosting a show on short notice.

How can I prevent last-minute cancellations from hosts?

To minimize last-minute cancellations, set clear expectations with your host from the beginning. Discuss the importance of commitment and encourage them to promote the show actively. Regular check-ins leading up to the event can also help keep them engaged and accountable.

What are some ways to keep guests engaged if a show is canceled?

If a show is canceled, you can keep guests engaged by sending them a follow-up email with special offers or recipes that feature Pampered Chef products. Consider hosting a virtual event or a pop-up sale to maintain interest and excitement about the products.

How can I support a host who is feeling overwhelmed and considering canceling?

Offer your support by having an open conversation with the host about their concerns. Help them with planning and organizing the show, and remind them of the benefits of hosting. Providing reassurance and assistance can alleviate their stress and encourage them to move forward with the event.

What should I do if I have to cancel a show myself?

If you need to cancel a show, communicate promptly with the host and guests. Apologize for the inconvenience and provide a clear reason for the cancellation. Offer to reschedule the show at a later date and ensure that you keep the lines of communication open to maintain trust and goodwill.

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