rennea
Gold Member
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I think it's officially "chip resistant." THey should replace it if it's within the guarantee period like the other post said.rennea said:I just had a customer call and said while washing her new SA Mug it chipped Will HO give her another one? I can't believe it I thought that they were chip proof............
The return policy for the Customer's Chip-Proof SA Mug is that if the mug chips within the first 30 days of purchase, you can return it for a full refund or exchange it for a new one. After 30 days, the mug is covered by a lifetime guarantee for replacement.
To request a replacement for your chipped SA Mug, please contact our customer service team with your order number and a photo of the chip. Our team will assist you with the replacement process.
Yes, the replacement mug will be the same color and style as your original one. We strive to provide consistent quality and design for our customers.
No, there is no limit to how many times you can request a replacement for your SA Mug. As long as the mug chips within the lifetime guarantee period, we will replace it for you.
No, we do not offer exchanges for different products. However, if you are unsatisfied with the SA Mug, you can return it for a full refund within 30 days of purchase.