Cracked Lids on Batter Bowls: How Can I Sell Them?

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Discussion Overview

This thread discusses the issue of cracked lids on batter bowls received by participants, particularly in relation to upcoming fundraisers and the challenges of selling products with damaged components. Participants share their personal experiences with cracked lids and the impact on their sales efforts.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, expressed frustration over receiving multiple cracked lids and questioned how to sell them at an upcoming fundraiser.
  • Another participant shared a similar experience, noting that both lids from their order were cracked.
  • Several users mentioned the possibility of cold weather during shipping as a contributing factor to the damage.
  • One participant noted that they had previously purchased replacement lids due to recurring issues with cracks.
  • Another participant suggested displaying one intact batter bowl while waiting for replacements to help facilitate sales.
  • Several participants reported that they had also experienced cracked lids and were considering contacting customer service for replacements.
  • One participant mentioned that they had successfully sold most of their batter bowls by informing buyers that new lids were on the way.
  • Another participant highlighted a pattern of cracked lids among multiple consultants and their customers.

Areas of Agreement / Disagreement

Participants generally agree that cracked lids are a common issue, particularly during colder weather, and express frustration over the impact on their sales. However, there is no clear consensus on the best approach to handle the situation.

Contextual Notes

Participants are primarily Pampered Chef consultants discussing their personal experiences with product issues and the implications for their business activities, particularly during the holiday season.

Who May Find This Useful

This discussion may be of interest to Pampered Chef consultants facing similar challenges with product quality and customer communication regarding damaged items.

mamadugan
mamadugan
Gold Member
Messages
59
o.k so I doing this fundraiser tomorrow and thought that I would make some of that batter bowl mixes. I ordered sm.batter bowls and they came last night. 6 of the lids are cracked! WTH.......How can I sell those?? I just called HO and have to wait 3 hrs before I get someone live. I guess just tell the people with the cracked lids that they will be getting a new lid?????

BUMMER:thumbdown::cry:
 
Ah, that really sucks! Unbelievable that that many came cracked! I guess that's all you can do...not much else you can do on such short notice!

Good luck with your fundraiser! :)
 
I had the same problem - order two BB and both lids were cracked :(
 
If you have time, just try to wait on hold and put it on speaker phone or something. I was told a wait time was over 3 hours, but I only waited about 30 minutes before someone answered.

That's a bummer, though! How frustrating!
 
mine came cracked too, didnt think about calling though, guess i could try sometime, although i've had mine for a month now.
 
This happened to me a lot last year as well. I think it is because of the cold temperatures during shipping, the plastic freezes and cracks. I ended up buying a few covers from the replacements section so that I can replace them easily and then just keep the replacement that HO sends in it's place.
 
pamperedbecky said:
If you have time, just try to wait on hold and put it on speaker phone or something. I was told a wait time was over 3 hours, but I only waited about 30 minutes before someone answered.

That's a bummer, though! How frustrating!
Click to expand...

I just waited for 5 mins on hold. It was awesome.
 
Yeah, try just waiting on hold for the call. I just got off the phone with ho. It said the wait would be over 3 hrs and someone picked up within 1 minute. It was awesome!!
 
I agree with the cold weather and the lids. I just had one too.
 
So, it appears that there is a defect somewhere in the manufacturing process that causes these lids to break, even with temperature changes.

Is anyone at HQ listening to these complaints so that they can re-evaluate the lids and make them more rugged? It's ridiculous that so many lids have broken.
 
sherid said:
Yeah, try just waiting on hold for the call. I just got off the phone with ho. It said the wait would be over 3 hrs and someone picked up within 1 minute. It was awesome!!
Click to expand...

I was told the wait was over 30 minutes and it was actually closer to 2 hours! Just my luck.
 
mamadugan said:
o.k so I doing this fundraiser tomorrow and thought that I would make some of that batter bowl mixes. I ordered sm.batter bowls and they came last night. 6 of the lids are cracked! WTH.......How can I sell those?? I just called HO and have to wait 3 hrs before I get someone live. I guess just tell the people with the cracked lids that they will be getting a new lid?????

BUMMER:thumbdown::cry:
Click to expand...

If you have 1 that you could display...they could "order" them from you while you wait for the replacement lids? Just a thought. Not the same as being able to sell them at the event..but it might help.
 
  • Thread starter
  • #13
They called back and the lids are on their way! Not in time for tomorrow though. I am sure that it probably is the cold weather. It just changed recently and with all of the jostling around, I am suprised that the bowls don't break. I would hate to sell them like that. But I will and just put a big bow on it an then tell them that the lids are on the way. HO---Rose was very nice, she couldn't believe it either.....
 
There is a run on cracked lids. I had to do an adjustment for one of my hosts and she received her replacement today. Yup, this lid was cracked as well. She put both cracked lids on top of eachother and they are cracked almost in the same exact place. I also have a sister consultant and she's having the same problem as well as her downline is having the problem. I will get a call into HO tomorrow morning.
 
Mine is cracked on the back where it would meet the handle, is that the same spot?
 
My gal just got her replacement and it was cracked too. UGH another call in tomorrow.
 
I am hesitant to purchase BB for my Mix N Bake Class in December ????
 
I orderd 12 last year and 6 came cracked.
 
Hi have also had a rash of cracked lid that were ordered during the cold weather. I don't remember this happening before some major shipping changes. Everyone who has cracked lids should definitely voice their concerns. Perhaps we should ship the BB with the lid attached.

Last year I had a few irrate customers who ordered the BB as a presents.
 
  • Thread starter
  • #20
wow i am glad I said something. I didn't know that this was such a serious thing. It really is especially this time of year when we want to make the BB recepies for the holidays. I sold all but 3 (I made 10) of my batter bowls at the fundraiser and just told the people when they bought them that the new lids are on their way! They were very understanding!!
 
I too am having that same problem. My host recieved her shipment Friday with some cracked lids in it. It is frustrating but it is the weather surely.
 

Frequently Asked Questions

What are cracked lids on Pampered Chef Batter Bowls?

Cracked lids on Pampered Chef Batter Bowls refer to the damage that can occur to the plastic lids, which may develop cracks over time due to wear and tear or improper handling. These cracks can affect the functionality of the lid, making it less effective at sealing the bowl.

Can I still sell Batter Bowls with cracked lids?

Yes, you can still sell Batter Bowls with cracked lids, but it's important to be transparent about the condition. You can offer them at a discounted price, highlighting the benefits of the bowl itself while being clear about the lid's condition.

How can I market cracked lid Batter Bowls effectively?

When marketing cracked lid Batter Bowls, focus on the quality and versatility of the bowl itself. Emphasize its features, such as measurement markings and easy-pour spouts, and consider offering a bundle deal with a replacement lid or other Pampered Chef products to enhance the value for customers.

Should I offer a discount for cracked lid Batter Bowls?

Offering a discount for cracked lid Batter Bowls is a good strategy to attract buyers. This approach makes the product more appealing, especially for customers who are looking for budget-friendly options while still wanting the quality of Pampered Chef products.

What should I tell customers about the cracked lids?

Be honest with customers about the cracked lids. Explain that while the lids may be damaged, the bowls are still functional and can be used effectively. Encourage them to consider the overall value and potential for replacement lids or other uses for the bowls.

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