Cracked Cranberry DDB Bakeware: A Bummer Experience

Click For Summary

Discussion Overview

The thread discusses experiences related to issues with Pampered Chef bakeware and knives, particularly focusing on a cracked Cranberry DDB bakeware piece and rust spots on a knife from the starter kit. Participants share their concerns and seek advice on how to address these problems with the company.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant expresses distress over a cracked Cranberry DDB bakeware piece, which they frequently use for shows, and questions the replacement process.
  • Another participant notes that the DDB does not come in the starter kit and suggests contacting the company for assistance.
  • One participant, identifying as a consultant, shares their experience that if the item was part of the kit, replacements are typically handled quickly.
  • Several users mention the importance of contacting the company early in the day for better service.
  • Another participant discusses noticing rust spots on a knife from their starter kit and contemplates whether to request a replacement.

Areas of Agreement / Disagreement

Views differ regarding whether the DDB bakeware is included in the starter kit, with some participants asserting it is not, while others believe it may be part of the Canadian kit options. There is no clear consensus on the replacement process for the cracked bakeware.

Contextual Notes

Participants share personal experiences related to product issues and the customer service process, reflecting a range of concerns about product quality and replacement procedures.

Who May Find This Useful

Consultants who have experienced similar issues with Pampered Chef products or who are curious about the replacement process may find this discussion relevant.

R
RossDeb2
Gold Member
Messages
386
I didn't know which category to put this in. Oh my gosh, I was baking my dinner in the Cranberry DDB when I heard a loud ping in my oven. I pulled my bacon roast out of the oven and saw the cracks.EEEEEK. I use that piece at all my shows. How would it have happened??? What do I do now?? I am bumming :( Will HO replace it?. It came in my start up kit. Are consultants covered for the guarantee? What documentation will they need? I feel so sad! Which is really bizarre since its a piece of bakeware. I'm sure you all understand. Its one of the pieces I use the most!!! I'm not really clear on what happens. Do I break off a piece, send it them, and then they ship one to me? Do I get charged for the cost of shipping it to me? I guess it will be a new experience for me that I can learn from. Bummer.
 
The DDB doesn't come in your kit, but call HO and see what they can do about it. I am sure they will just want a piece of it, and you cover the shipping unless it has been 30 day or less from purchase. The small piece shouldn't cost much to ship though. Good luck!
 
RossDeb2 said:
I didn't know which category to put this in. Oh my gosh, I was baking my dinner in the Cranberry DDB when I heard a loud ping in my oven. I pulled my bacon roast out of the oven and saw the cracks.EEEEEK. I use that piece at all my shows. How would it have happened??? What do I do now?? I am bumming :( Will HO replace it?. It came in my start up kit. Are consultants covered for the guarantee? What documentation will they need? I feel so sad! Which is really bizarre since its a piece of bakeware. I'm sure you all understand. Its one of the pieces I use the most!!! I'm not really clear on what happens. Do I break off a piece, send it them, and then they ship one to me? Do I get charged for the cost of shipping it to me? I guess it will be a new experience for me that I can learn from. Bummer.
Click to expand...

Call them & explain what happened, they will give you a reference # & they might want a piece back. You have to pay for the piece you ship back, but they pay the rest. Good Luck.:cool:
 
gilliandanielle said:
The DDB doesn't come in your kit
Click to expand...

She's in Canada, and they have different kit levels they can purchase, so I'm sure it did come with the kit.

My experience is that if it was an item that came with the kit, they are really fast in replacing it. They will usually send it out before they receive the return, because they know it is an item you really need.

Definitely call them first thing in the morning. I have found that if you call early, the wait is practically non-existent. I'm sure they will treat you right!

Good luck and keep us posted!
 
  • Thread starter
  • #5
Thanks for the replies. I will call them in the morning. Gilliandanielle, I'm sure it came in my beginning kit. In Canada, we have the option for the "Ultimate Kit" which is like an enhanced starter kit. I believe it was in that.
 
Along these same lines, I noticed that the knife that came in my starter kit (just received it December 1) has rust colored spots on it. I thought these were stainless and would not rust??? I don't want to use it at shows because of the discoloration. Should I just call HO and have them send me a new one?
 
LisaVH said:
Along these same lines, I noticed that the knife that came in my starter kit (just received it December 1) has rust colored spots on it. I thought these were stainless and would not rust??? I don't want to use it at shows because of the discoloration. Should I just call HO and have them send me a new one?
Click to expand...

Yes you should call them & send it back. They will replace it!;)
 

Frequently Asked Questions

What is the Cracked Cranberry DDB Bakeware?

The Cracked Cranberry DDB Bakeware is a line of high-quality bakeware offered by Pampered Chef, known for its durability and stylish design. It is designed to withstand high temperatures and is ideal for baking a variety of dishes, from casseroles to desserts.

Why did some customers have a bummer experience with the Cracked Cranberry DDB Bakeware?

Some customers reported issues such as chipping, cracking, or discoloration of the bakeware after limited use. These experiences can be disappointing, especially for customers who expected the bakeware to last longer based on Pampered Chef's reputation for quality products.

What should I do if my Cracked Cranberry DDB Bakeware is damaged?

If your bakeware is damaged, it is recommended to contact Pampered Chef's customer service for assistance. They may offer a replacement or refund depending on the situation and the warranty policy in place at the time of purchase.

Are there any care instructions to prevent damage to the bakeware?

To prevent damage to the Cracked Cranberry DDB Bakeware, it is important to follow the care instructions provided by Pampered Chef. This typically includes avoiding sudden temperature changes, using non-metal utensils, and hand washing instead of using a dishwasher, if recommended.

Can I still enjoy using the Cracked Cranberry DDB Bakeware despite these issues?

Yes, many customers still enjoy using their Cracked Cranberry DDB Bakeware despite some reported issues. If cared for properly and used within the recommended guidelines, it can still be a valuable addition to your kitchen for baking and serving delicious meals.

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