Cousin's Order Mishap - What to Do Now?

[leannvv]

I had a cousin in law who had a show a couple weeks ago, She just got all her stuff and called to ask me why her Mom's order wasn't on the invoice/in the box.
I look on PP and have no order for her, but I remember totaling her and taking ( and depositing!) her check. She called her Mom and she KEPT her order form after she had me total it, She just dropped the check in my box and I never noticed she took all the paperwork home with her.
So- now I have to place an individual order as she has paid and I have no more shows this month.
Do I pay the extra S & H, or should she as she was at fault? Dang it! Plus now she doesn't get the guest special I assume?!?!

 

[dherrera]

well I would do call H.O. and tell them that one order got lost somehow and see what they? maybe they will add it to your show. I hope they do!

 

[dianevill]

What if you do it as your own personal order from PP (under non-commission orders). If it's the only personal order you do this month, your shipping and handling would only be $4.00.

Diane

 

[nikkijo]

I would try calling HO and see what they say first. If they can not do anything about it, I would pay for the extra shipping and guest special if she qualified. She may have taken her receipt home but she most likely did not realize that by doing so she would not get an order. Plus what you pay for put it in as consultant gift and you will get to write it off.

 

[chefkristin]

Would her mom order have given her the next level in host benefits?

I like the idea of putting it under your personal order, then you wouldn't be out any money.

 

[Teresa Lynn]

Don't you separate the order forms into 3 stacks before you give it back to the customer?

I always do an overview with the host too, before closing to make sure we didn't forget anyone.

If you deposited it and reember I think you should pay the shipping and purchase the guest special. Plus, I would throw in a small apology gift. If she earned the guest special she definately spent a nice chunk of $.

Teresa

 

[ChefBeckyD]

That's one of the reasons I take my laptop to shows!

 

[BethCooks4U]

What if you do it as your own personal order from PP (under non-commission orders). If it's the only personal order you do this month, your shipping and handling would only be $4.00.

Diane

If you did this I don't think it can be direct shipped to her and it will not count toward your lifetime sales AND she won't have a receipt for the warranty.

I highly doubt that HO will add it to the show - they don't do that.

Even though it was her mistake by taking the receipt. It was your mistake by not making sure you had it. I enter the check numbers and double check payments when I am doing my deposit slip. Had you done that you would have realized that the order wasn't on the show. I would direct ship it to the guest and eat the charge (hopefully your commission will cover that) and send her and the host a note of apology and explaination that you have corrected it and thanking them again for the show/order - even a phone call or email would probably be okay. Always think customer service.

 

[raebates]

I'm with Beth. I realize it "technically" wasn't your fault, but this would go a long way toward building and keeping good will with that guest as well as the host. You can take the added expense as a tax deduction, so you won't be out too awfully much.

The really good news--you will definitely make sure this NEVER happens again!

 

[leannvv]

Ordered it and paid for the s & h and a new cookbook!