Cookie Press Troubleshooting: Advice Needed!

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Discussion Overview

The thread centers around troubleshooting issues with a cookie press, particularly regarding difficulties in cookie separation from the press. Participants share their experiences and suggestions related to the use of the cookie press and the preparation of cookie dough.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant mentions a customer who is dissatisfied with the cookie press, noting that the cookies do not separate properly from the press.
  • Another participant shares their experience of giving up on the cookie press entirely after encountering similar issues.
  • One user suggests that if no solution is found, the customer could utilize the satisfaction guarantee to return the product.
  • Several participants express relief that they are not alone in their struggles with the cookie press.
  • One participant offers alternative recipes that may work better with the press, although they have not tried them personally.
  • Another participant, identifying as a consultant, shares advice from their director about proper flour handling to improve results.
  • One user mentions that chilled dough tends to work better with the cookie press and provides a specific recipe for peanut butter blossoms.
  • Another participant suggests using parchment paper to avoid issues with pressing cookies onto a hot stone.
  • One user notes that adding flour to sticky dough can help prevent it from sticking to the press.
  • One participant expresses gratitude for the shared experiences and advice, indicating they will pass along the suggestions to their customer.

Areas of Agreement / Disagreement

Views differ on the effectiveness of the cookie press, with some participants sharing positive experiences while others express frustration. No clear consensus emerges regarding a definitive solution to the issues raised.

Contextual Notes

Participants share personal experiences and tips related to the use of the cookie press, reflecting a range of outcomes and methods without implying any official guidance.

Who May Find This Useful

Consultants who encounter similar issues with the cookie press or who have customers expressing dissatisfaction may find the shared experiences and suggestions relevant.

pamperedtiffani
pamperedtiffani
Messages
116
I have a customer who said she has the cookie press and is not pleased with how it turns out. She says the cookie does not sperate from the press and she has used the pampered chef recipe that came witht eh press.

Does anyone have any tips for my customer? She was wondering if the cookie dough should be a certain temperature or if anyone else has had this problem.

SInce I don't have one myself, I can't test it.

I would greatly appreciate any advice :p
 
Tell your customer that I had the same problem:eek: :eek: Put it back in the box & NEVER opened it again:o :o :o
 
Unless someone here gives you a magic solution, my advice would be to tell her we have the best customer satisfaction guarantee, and she can send it back. I have never had any luck with that THING! And I would not have an unhappy customer over it!!
dj
 
I AM sooooooooo glad its not just me.......TYTYTYTY:D :D :D
 
Wait!!!!!Don't tell her to give up yet. Here are some recipes that are supposed to work great with the press. I haven't tried them yet myself, but these were posted once before when some consultants were complaining about the press. Have her try these first!!
 

Attachments

I dont have the cookie press but my dirctor said to take the flour and stir it with the whisk then scoop it into the cup and not mash it she showed us just scooping out of the container and the stirring way and when you just scoop out the flour it makes it heavier HTH
 
I have one, I have noticed if you have chilled dough it works a lot better, and lift straight up. There is a recipe in delightful desserts I believe for peanut butter blossoms. Basically it is refrig. sugar cookie dough and a half cup or whole can't remember of crmy peanut butter mix and press, when cookies are done put hershy kiss in middle. Everyone is always impressed, and I love them!
 
pamperedtiffani said:
I have a customer who said she has the cookie press and is not pleased with how it turns out. She says the cookie does not sperate from the press and she has used the pampered chef recipe that came witht eh press.

Does anyone have any tips for my customer? She was wondering if the cookie dough should be a certain temperature or if anyone else has had this problem.

SInce I don't have one myself, I can't test it.

I would greatly appreciate any advice :p
Click to expand...

Tell her to click then PAUSE a second to give the cookie a chance to adhere to the stone. :) LOVE my cookie press.
 
pamperedalf said:
I have one, I have noticed if you have chilled dough it works a lot better, and lift straight up. There is a recipe in delightful desserts I believe for peanut butter blossoms. Basically it is refrig. sugar cookie dough and a half cup or whole can't remember of crmy peanut butter mix and press, when cookies are done put hershy kiss in middle. Everyone is always impressed, and I love them!
Click to expand...


It is just 1/2 cup of peanut butter. I couldn't remember that either once when I made them. Used a whole cup and cookies were a mess!!
But, when I make them right, they look great and everyone eats them up!!
 
I learned another trick on this site, press the cookies onto parchment paper, so when the stone comes out of the oven, you are not trying to press the cookies (which melt quickly) on the the hot stone. Just transfer the sheet of parchment paper onto the stone, and right back into the oven!
 
I have heard that if the dough is too sticky to add a little bit of flour to it, to keep it from sticking to the press.
 
  • Thread starter
  • #12
you guys are great! I appreciate your stories of struggle and your knowledgable advice.

This customer bought the press from someone else a while ago, so I wouldn't want to tell her to call customer servie - I have no idea how long she has had it.

I will pass along these suggestions... thank you!!!:)
 

Frequently Asked Questions

What should I do if my cookie press is not working at all?

If your cookie press is not working, first ensure that it is assembled correctly and that the plunger is fully engaged. Check for any blockages in the nozzle or the disk. If the dough is too thick, consider adding a little moisture or using a different recipe that is more suitable for cookie pressing.

Why are my cookies coming out misshapen or uneven?

Misshapen or uneven cookies can result from inconsistent pressure on the plunger or using the wrong type of dough. Make sure to apply even pressure when pressing the cookies. Additionally, ensure that the dough is the right consistency; it should be soft enough to flow through the press but not too runny.

How can I prevent my cookie dough from sticking to the press?

To prevent sticking, make sure your cookie dough is well-chilled before using it in the press. You can also lightly dust the inside of the press with flour or use parchment paper on your baking sheet to help with release. If the dough continues to stick, consider adjusting the recipe to include more fat or less moisture.

What type of dough works best in a cookie press?

Shortbread or butter cookie doughs typically work best in cookie presses because they are soft and hold their shape well. Avoid using doughs that are too soft or too crumbly, as they may not hold together during pressing. Look for recipes specifically designed for cookie presses for optimal results.

How do I clean my cookie press after use?

To clean your cookie press, disassemble it according to the manufacturer's instructions. Wash all parts in warm, soapy water, and use a small brush to clean any stubborn areas, especially around the nozzle. Rinse thoroughly and allow all parts to dry completely before reassembling to prevent any residue buildup.

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