I was hoping someone could help me respond to this guest email I just received. I don't have any hands on experience with the cookie press and want to help her out. Her guarantee has just expired... "I have a Pampered Chef cookie press that I bought a little over a year ago. It isn't working properly, and hasn't since I opened it. When I go to press the dough out of the cookie press, the pressure builds up so much in that I can hardly squeeze the handle thingy... and if I can finally get the handle sqeezed, the cookie dough ends up coming out either not at all or way too much at a time to make a nice looking cookie. Any suggestions? " Any help would be much appreciated...other than the obvious...that she should have returned it when she opened it ! Thanks!