Consultant Connection: Frustrating Navigation Issue?

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Discussion Overview

The thread discusses a navigation issue experienced by participants when using the Consultant Connection platform. Several users express frustration over difficulties in returning to the main page after viewing individual team members' statistics and schedules.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Technical explanation

Main Points Raised

  • One participant, identifying as a consultant, expresses frustration over being unable to return to the main page after viewing a team member's information, requiring them to log out and back in.
  • Another participant shares a similar experience, confirming they also encounter the same navigation issue.
  • One user mentions a workaround involving Internet Explorer's drop-down menu to navigate back to the Consultant's Corner, although they still find it cumbersome.
  • Another participant notes that instructions provided in the Training Center seem to apply only to directors, leaving team leaders with the same navigation problem.
  • One participant reports that they spoke with Tech Support at a conference, who acknowledged the issue and indicated that a fix was in progress.

Areas of Agreement / Disagreement

Participants generally agree on the existence of the navigation issue, with multiple users confirming similar frustrations. However, there are no clear solutions presented, and experiences vary slightly regarding workarounds.

Contextual Notes

The discussion reflects personal experiences with the Consultant Connection platform, particularly among team leaders and directors, highlighting the challenges faced in navigating the system.

Who May Find This Useful

Consultants experiencing similar navigation issues on the Consultant Connection platform may find the shared experiences and frustrations relevant.

ChefBeckyD
Gold Member
Messages
20,320
Does anyone else have this problem? I am so frustrated...and I'd call HO, but right now, I cough when I talk. :yuck:

When I am trying to look at my team stats/goals individually, I cannot get back to the beginning, it gets stuck on whichever team member I click on.

For example - I went in to look at Cindy's show schedule for October, and then when I try to go back to my page, so that I can click on the next one, it remains on Cindy - even though it looks like I've gone back to the beginning. I have to completely get out of CC, and go back in, to see my team's individual pages....

Is this just an issue with me, or is it something that everyone deals with?
 
I have the same issue...
 
Same thing here. If you have IE, there should be a drop down arrow next to your back/forward buttons. You can find the one that says "Consultant's Corner" (you can't see all of that text) to browse to that page. Then you have to go back into consultant connection to see your stuff again.

I thought that I read somewhere on CS how to get back, but I can't find it anymore.
 
I can't get into my web-site assistant right now either.
 
  • Thread starter
  • #6
crystalscookingnow said:
Becky, here's the link post that I was thinking of:

http://www.chefsuccess.com/f49/consultant-connection-question-when-looking-my-recruits-53594/

DebbieJ says that there's something about this in the Training center course. I couldn't get mine to work so I still don't know the answer!

Yeah, all of those instructions, and the instructions in the Training Course, only apply if you are a director. As a team leader, I still have to go completely out of the application and enter back in to view my consultants individually. :grumpy:

EXTREMELY frustrating!
 
OK, well, I couldn't ever get training to load, so I couldn't see what it was telling us to do! I really don't like that we have to go out & back in.
 
ChefBeckyD said:
Yeah, all of those instructions, and the instructions in the Training Course, only apply if you are a director. As a team leader, I still have to go completely out of the application and enter back in to view my consultants individually. :grumpy:

EXTREMELY frustrating!

Well, I am a director and I have to completely back out too.

Well... sort of. When I go in to the IPT I click on the link to show everyone. Then I click on the individual consultant to see what I want to see. When I am done with her/him I click back to the chart with everyone and click on the next person I want to check on and so forth. Doing it that way I am able to see each person but when I'm done with that and want to get back to my Consultant Connection I need to get back to the main page of Consultant Corner and then click on C Connection again. It is a pain but it is what it is.
 
Sorry for the hijack but, Becky, I stole your quote: Twenty years from now you will be more disappointed by the things you didn't do than by the ones you did. So throw off the bowlines, Sail away from the safe harbor. Catch the trade winds in your sails. Explore. Dream.
Mark Twain
 
  • Thread starter
  • #10
AJPratt said:
Sorry for the hijack but, Becky, I stole your quote: Twenty years from now you will be more disappointed by the things you didn't do than by the ones you did. So throw off the bowlines, Sail away from the safe harbor. Catch the trade winds in your sails. Explore. Dream.
Mark Twain

LOL, Anne! Steal away, since it's not my quote!:D I took it from a friend's page on FB.

I love it though.
 
ChefBeckyD said:
Does anyone else have this problem? I am so frustrated...and I'd call HO, but right now, I cough when I talk. :yuck:

When I am trying to look at my team stats/goals individually, I cannot get back to the beginning, it gets stuck on whichever team member I click on.

For example - I went in to look at Cindy's show schedule for October, and then when I try to go back to my page, so that I can click on the next one, it remains on Cindy - even though it looks like I've gone back to the beginning. I have to completely get out of CC, and go back in, to see my team's individual pages....

Is this just an issue with me, or is it something that everyone deals with?

I have the same problem and I even talked with Tech Support at Nat'l Conference about it. He told me that they were aware of the problem and were working on it... I'd love to know when they're going to fix it; very annoying, especially since they'd like Team Leaders and above to check Consultant Connection daily!:grumpy:
 

Frequently Asked Questions

What is the Consultant Connection in Pampered Chef?

The Consultant Connection is an online platform designed for Pampered Chef consultants to access resources, training materials, and tools to help them grow their business. It serves as a central hub for communication, updates, and support from the company.

Why am I experiencing navigation issues on the Consultant Connection?

Navigation issues can arise due to various reasons, including browser compatibility, outdated software, or temporary server problems. It's essential to ensure that you are using a supported browser and that your internet connection is stable.

How can I resolve navigation issues on the Consultant Connection?

To resolve navigation issues, try clearing your browser's cache and cookies, updating your browser to the latest version, or switching to a different browser. If the problem persists, consider reaching out to Pampered Chef's technical support for assistance.

Is there a mobile version of the Consultant Connection?

Yes, the Consultant Connection is accessible on mobile devices, but the user experience may vary. For optimal navigation, it is recommended to use a tablet or desktop computer. If you encounter issues on mobile, try accessing the site through a different device.

Where can I find help if I continue to have navigation issues?

If you continue to experience navigation issues, you can visit the Pampered Chef support page for troubleshooting tips or contact their customer service for personalized assistance. Additionally, connecting with fellow consultants in forums or social media groups may provide helpful insights.

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