Consultant Having Issues Transmitting? Help!

[smspamperedchef]

Hi! Question here. Maybe someone might know what I'm talking about even if I don't. KWIM? LOL!

My new consultant says when she "transmits" her show it tells her that there is an error or something with the hosts name and to go back to her contact to correct it. She went back and the hosts name is in there correctly with first and last name, etc.
I can't figure it out on my end and may run over there tomorrow to help. She mentioned something about "electronic connection" and she was trying to "transmit" her show. This almost sounds like she is not even on P3 at all? Because we "submit" our shows and I haven't heard "electronic connection" since I was on PP. Doesn't new consultants get P3 in there kits? Help me out here. Thanks!

 

[smspamperedchef]

anyone? anyone? bueller? bueller?

 

[Nanisu]

That's a problem if I recall correctly (clearing out the cobwebs) with PPartner, Not P3. If I remember correctly it was that the hosts address was missing from HER screen, not the Show screen. Pampered Partner shipped from the hosts screen, not the main screen that you saw when you entered the orders. If there is somethig missing from the host's screen on her order (address, phone, zip, etcf), it won't transmit because PPartner shipped from her screen. That's why you could put the hosts name on the main screen but have adifferent shpping address on her screen and it would ship to the one on her screen. Is this making sense? I have done 4 shows in 4 days + VBS at church all this week and I am exhausted. But I am willing to bet that's what it was.

 

[cathyskitchen]

I just posted this under another thread - this may help:

If you are getting a message that begins "An Error has occurred - see Log Files", please first make sure PamperedPartner® Plus is closed, then click the Manual Update link to the left, and select Run.

Here is the path to find this message on Consultant's Corner:

Home > Consultant's Corner > Managing Your Business > My Shows > PamperedPartner® Plus

 

[smspamperedchef]

I was just wondering though because she is brand new so she wouldn't even have PP, right? Don't all newbies get P3 in their kit? So, if that's the case, this doesn't make sense.

 

[cathyskitchen]

If she is new, she has P3. I would have her try to deal with it by following the message on Consultant's corner (posted above) and if that doesn't do it, have her print everything and do it over and see if that helps. Sometimes no matter what you do, there is a "kink" or bug and it just won't go away! GL!