PamperedchefDaly
Gold Member
- 487
When I became a consultant I did one of my first shows with my co-worker. She's also my immediate supervisor and we are the only two people in our kitchen. Her party was successful, and she got alot of free/half price products. One of those half-price products was the large round stone with handles. Within a very short time, the RS broke (as alot of them do), and was replaced promptly by Pampered Chef. Score one for our customer service.
All I hear from her is complaints about her PC stuff. She hates the quick stir pitcher because it makes a mess when they use it (user error, I am sure). She hates the kitchen spritzer because you have to pump it frequently. This doesn't work right, that doesn't work right. You get the picture.
The last straw was last week when the replacement round stone exploded in her oven ruining the pizza she was cooking, plus the food she was cooking on the rack below it. I apologized for the problem, and offered to call customer service for her. Then she said she wanted a refund rather than a replacement, PLUS she wanted reimbursement for the food she had to throw out since they then had to order pizza in. I gave her the CS number thinking that she might have a better shot at getting what she wanted.
She came in today bashing PC because they wouldn't give her what she wanted. And since her stone was over 1 year old, they wouldn't refund her money. They gave her credit towards more PC, but she "doesn't want any more PC crap." I tried to explain that she is getting credit, something she couldn't get from Target or Bed Bath & Beyond after a year and a half. She came back with "Costco would give me a refund after all that time. PC has lousy customer service."
So how should I handle this?
All I hear from her is complaints about her PC stuff. She hates the quick stir pitcher because it makes a mess when they use it (user error, I am sure). She hates the kitchen spritzer because you have to pump it frequently. This doesn't work right, that doesn't work right. You get the picture.
The last straw was last week when the replacement round stone exploded in her oven ruining the pizza she was cooking, plus the food she was cooking on the rack below it. I apologized for the problem, and offered to call customer service for her. Then she said she wanted a refund rather than a replacement, PLUS she wanted reimbursement for the food she had to throw out since they then had to order pizza in. I gave her the CS number thinking that she might have a better shot at getting what she wanted.
She came in today bashing PC because they wouldn't give her what she wanted. And since her stone was over 1 year old, they wouldn't refund her money. They gave her credit towards more PC, but she "doesn't want any more PC crap." I tried to explain that she is getting credit, something she couldn't get from Target or Bed Bath & Beyond after a year and a half. She came back with "Costco would give me a refund after all that time. PC has lousy customer service."
So how should I handle this?