Changing Online Order for Show to a New Show?

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Discussion Overview

The thread discusses the process of transferring an online order from a previous catalog show to a new show in April. Participants share their experiences and insights regarding the steps involved in making this change and the options available for handling customer orders.

Discussion Character

  • Anecdotal
  • Technical explanation

Main Points Raised

  • One participant shares their experience of setting up a catalog show and receiving one order, expressing uncertainty about how to transfer that order to an April show.
  • Another participant explains that the Personal Website (PWS) does not automatically match host names and provides a method to copy orders to the desired show.
  • One participant notes that the ability to copy orders may depend on whether the shows are catalog or cooking shows, suggesting that switching show types may be necessary if the desired show does not appear in the list.
  • Another participant mentions that if the transfer does not work, manually entering the order into the system is an option, emphasizing that the customer does not need to redo their order.
  • One participant expresses gratitude for the information and confirms understanding of the process.
  • Another participant offers reassurance that transferring the order is possible and emphasizes the importance of communicating with the customer about their preferences.

Areas of Agreement / Disagreement

Participants generally agree that it is possible to transfer the order to a new show and that communication with the customer is important. However, there are differing views on the specific steps and potential complications involved in the process.

Contextual Notes

The discussion focuses on the experiences of consultants managing online orders and navigating the technical aspects of the Pampered Chef system.

Who May Find This Useful

Consultants looking for guidance on managing online orders and transferring them between shows may find the shared experiences and insights helpful.

kcmckay
kcmckay
Gold Member
Messages
702
So in March I attempted to set up my own catalog/online show. I only got one order and didn't have time to really persue more orders. I reached out to the one person who ordered and she said she had no problem waiting for me to put in on one of my April shows. I know have April Shows set and I'm wondering if it's possible to change her order to one of those shows? Or do I have to have her go in and put order in again? Thanks I just don't want to have her redo it if I don't have to.
 
Yes, your PWS doesn't match up the Host's names automatically, it relies on you to do it. Just go to the show you want to add it to, click on "Copy PWS orders", choose the show on your PWS that it's to be copied from, and it'll copy over any orders.
 
Yes, you should be able to pull it into P3 like Noora said. I'm thinking that if you are in a cooking show, when you click on "copy PWS orders" you only get a list of cooking shows & if you are in a catalog show that you only get a list of catalog shows. So if you are trying to transfer a catalog show to a cooking show, and you don't get the show you want on your pick list, you may have to go change from catalog to cooking or cooking to catalog. If you can't get it to work, you may have to open the order on the PSW, open P3 and manually transfer type the order into P3 yourself. There's no need to have the customer re-do her order. You can also print it & then type it into P3 if that's easier.
 
  • Thread starter
  • #4
Thank you!!! I got it now
 
Hi there! Thank you for reaching out about your catalog/online show in March. It's great that you were able to get one order, even though you didn't have much time to pursue more. In regards to changing the order to one of your April shows, it is definitely possible to do so. You can simply reach out to the customer and let her know that you have an April show set up and ask if she would like to change her order to that show. If she agrees, you can easily transfer her order to the new show. If she would prefer to keep her original order, that is also okay. Just make sure to communicate with her and ensure that she is satisfied with the process. I hope this helps and good luck with your April shows!
 

Frequently Asked Questions

Can I change an online order from one show to another after it has been placed?

Yes, you can change an online order from one show to another, but it must be done before the show closes. Contact your Pampered Chef consultant as soon as possible to assist you with the change.

What steps do I need to take to transfer an order to a new show?

To transfer an order to a new show, reach out to your Pampered Chef consultant. They will need to access the order in their system and reassign it to the new show. Make sure to provide them with the details of the new show.

Will changing the order to a new show affect my current order status?

Changing the order to a new show may affect the order status, especially if the new show has different promotions or discounts. Your consultant will inform you of any changes that may apply when the order is transferred.

Is there a deadline for changing an online order to a new show?

Yes, there is typically a deadline for changing an online order to a new show, which is usually before the original show closes. It’s best to make any changes as soon as possible to ensure they can be processed.

What if I forget to change my order before the show closes?

If you forget to change your order before the show closes, unfortunately, the order will remain with the original show. You can still contact your consultant for assistance, but changes may not be possible after the show has closed.

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