Catty Host Cancled, but Has Orders

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Discussion Overview

This thread discusses a situation involving a consultant's host who has canceled but still has pending orders. Participants share their thoughts on how to handle the orders and the communication with the host.

Discussion Character

  • Opinion-based
  • Anecdotal

Main Points Raised

  • One participant shares their experience of relating to the host's family issues but expresses concern about the pending orders and the need for timely communication.
  • Another participant suggests placing the orders as individual orders and shipping them directly to the customers.
  • Several users mention the option of adding the orders to any open shows to avoid increased shipping costs.
  • One participant proposes that the customers might be interested in hosting a show to receive their products.
  • Another participant emphasizes the importance of placing the orders as soon as possible to avoid last-minute rushes at month-end.

Areas of Agreement / Disagreement

Views differ on the best approach to handle the orders, with no clear consensus emerging on a single solution.

Contextual Notes

The discussion reflects personal experiences and strategies related to managing orders and customer communication in the context of canceled shows.

Who May Find This Useful

Consultants navigating similar situations with hosts and orders may find the shared experiences and suggestions relevant.

T
ThePamperedMommy
Messages
51
I spoke to one of my catty hosts the other day and she had 2 orders, she wasn't thrilled with her outcome. but i told her not to worry keep trying we'll close this weekend. I got an e-mail yesterday and she is going to "back out" due to family issues - i have a mess of family things going on so i can relate but what about the orders you already have??? I don't want those customers to wait or do i want to miss out on the sales. so i sent her an e-mail pertaining to that,

is today to soon to follow up with a phone call about those other orders? what would you say?

Thanks!
Kim
 
Tell them you can place them as individual orders and have them shipped directly to them.
 
Do you have any shows still open? If so, you can just add them onto one of those shows so that the shipping doesn't increase. And no, I wouldn't think that today is too soon to call. Catch her before the weekend comes and it gets crazy!
 
Maybe they would be interested in having a show and get their stuff that way?
 
Place the orders as individual TODAY (so you have time to phone the customers if you need to this weekend) - then you won't be rushed and scrambling to fit them in by month-end. OR you could just add them to another Show (depending where they are getting shipped to) :)
 

Frequently Asked Questions

What happens if my Catty Host cancels but has orders?

If your Catty Host cancels the party but has collected orders, you can still process those orders through a different method, such as creating a new party under your account or submitting the orders directly as individual sales.

Can I still earn commission from the orders placed by a canceled Catty Host?

Yes, you can still earn commission from the orders placed by a canceled Catty Host as long as you submit those orders through your own party or as individual sales, following the company's guidelines.

How do I handle payments for orders if the Catty Host cancels?

You should communicate with the customers who placed orders to confirm their payment methods. You can process payments through your own account or coordinate with the Catty Host to ensure all payments are collected before submitting the orders.

Is there a deadline for submitting orders from a canceled Catty Host?

There is typically a deadline for submitting orders, which is usually within a certain number of days after the party date. Check with your Pampered Chef guidelines to ensure you submit the orders on time.

What should I tell customers who placed orders with a canceled Catty Host?

Inform the customers that the party has been canceled but that their orders can still be processed. Reassure them that their orders will be fulfilled and provide them with any necessary details regarding payment and delivery.

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