monica_sweetconsultant
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At Pampered Chef, our goal is to respond to all inquiries within 24 hours. However, during busy times, it may take up to 48 hours for us to get back to you. We appreciate your patience and understanding.
We understand that urgent matters may arise, and we will do our best to accommodate them. Please include "URGENT" in the subject line of your email or mention the urgency in your voicemail, and we will prioritize your request.
We strive to respond to all inquiries as quickly as possible, but the actual time frame may vary depending on the complexity of the issue and the current volume of inquiries. Rest assured that we are working diligently to provide you with a timely response.
In order to receive a quick reply, please make sure to provide all necessary information in your initial inquiry. This includes your contact information, order number (if applicable), and a detailed description of your issue or question.
Our customer service team is available during our regular business hours, which may vary depending on your location. If you contact us outside of those hours, we will respond as soon as we are back in the office. Thank you for your understanding.