Can Customers Still Order Unavailable Items on PamperedPartner?

[Citchen Couture]

I just wondering, if a customer places an order for an item that I discover is not available - at the time of order, can the customer still place the order and pay for it? Will the back-order item be shipped when it comes in or is it impossible to place the order through PamperedPartner?

Thanks!

 

[chefheidi2003]

If it is on Backorder then it will ship when it comes in..but if it is on Stop Sell then we can not take orders for it. Does that answer your question?

 

[Citchen Couture]

Yes, thank you so much!

 

[Citchen Couture]

Actually, the software will not allow me to process and submit the show without removing those items. During the finalizing process it says "Item not available" and I cannot proceed until I remove the item from the order. ????

 

[chefheidi2003]

what is the item?

 

[Citchen Couture]

1169 Nylon Knife $5.00 pg 48 and
#1103 Biscuit Cutter $9.50 pg 31Plus none of the Guest Specials are available either (the Microfiber Dish Towels) and I have two guest that should receive them.

 

[Jennie4PC]

have you done an update recently.

 

[chefheidi2003]

have you done an update recently.

That is probably what it is.

 

[Citchen Couture]

Nope, I updated - problem still exists. Oh well, thanks for the help everyone! I will just remove the items and buy my customers the towels on my own expense.

 

[3girls]

I would call the tech support so that you do not have to take it out of your expenses.....They are very helpful...you might have to close program and restart or check your date on the show...there are so many different things that could be going on....Definitely call tech support.

 

[chefheidi2003]

Nope, I updated - problem still exists. Oh well, thanks for the help everyone! I will just remove the items and buy my customers the towels on my own expense.

Is the $60 before the shipping and tax? Just trying to think of what the problem might be.

Is the show dated for October? I know that I have entered one the month before..then forgot to change the date.

 

[DebbieJ]

Do a manual update from behind Consultant's corner! That should work.

 

[cookingwithlove]

Make sure the date of your show is October. Sometimes this is the problem. You may have accidently entered in the wrong date.