Calling All You Computer Techies and Pp3 Experts!!

[MissChef]

Computer people!!! Help, Please! Here's the deal.....

I have attached a picture of the error one of my girls on my team is having when she tries to update and submit orders. She has uninstalled and installed PP# twice and it seems okay, until she goes to send in an order. She has been messing with this for weeks and tech support is not being of much help either! This lady has a full time job and does PC on the side and she is FRUSTRATED! I don't blame her! But I tell you this because she just doesn't have the time to be trying to fix this when nothing seems to be working! Not with a very important, high pressure, time demanding full time job, a family and a sister that is having MAJOR medical issues!
Can anyone help? Below is the email she sent me! Attached is the picture!




Here is the error message that I keep receiving. I have tried several times to update my software. I have uninstalled and reinstalled twice. It worked until I tried to place an order then everything was hung up again. I get this message after it tried to "download" for about 5 minutes. The entire time it is trying to download updates that status bar stays at 0%.

I have been struggling with this problem for three weeks at least. I never had this problem before now. I have a dial-up connection.

I don't know what to say.

 

[dannyzmom]

Have her call tefch support - they are open til all hours and are great at fixing issues.

 

[janetupnorth]

Cathy - I've had it happen before...she need to call tech support and get someone who has been there awhile. My computer with P3 is at home, but there is a file she needs to delete so the updates will come through properly. Basically they got "stuck".

 

[Sheila]

Her e-mail says she's on dial-up and that she only gave it 5 min's to load. She might have better luck if she gives it at least 15-20 min's before quiting. Depending on the file size, she may need to give it an hour or so. Maybe have her try that before calling tech support?

 

[chefann]

Another thing that might help, although it would take a while, is to run the updater from on CC, not from within P3. There's a link to "download latest program version" (or something like that) on the P3 page of CC. Otherwise, she might have better luck completely deleting ALL files on her computer that are in a PP/P3 directory or have PP/P3 in the name (After doing a back-up of her data, of course).

 

[imcooking]

Hey, my P3 suddenly won't open. I get an error message about its configuration, but I haven't touched or changed a thing. Tried to reach tech support, but on hold for 20 min, and decided to email them instead. Can't access current show via my web page, so missed out on January specials. Btw, i've rebooted a few times, and hasn't helped.

 

[esavvymom]

since you opened another thread with this problem, we can ignore this thread (it's 4 years old).