Brush Strokes or Cracks on My Stoneware?

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Discussion Overview

This thread centers around concerns regarding the condition of a Pampered Chef DCB (Deep Covered Baker) and the process of returning it for replacement. Participants share their personal experiences with similar situations and discuss the implications of returning or keeping the item.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant expresses concern about potential cracks or brush strokes on their DCB and fears needing to replace it.
  • Another participant shares their experience of successfully receiving a replacement DCB before sending the original back, highlighting the quick turnaround time.
  • One participant recounts being told by customer service that they must return the item first and expresses frustration over shipping costs and the potential wait time.
  • Another participant suggests that the return policy may be influenced by whether the item was purchased through a show or as a non-commission order.
  • One participant's husband advises against returning the DCB, suggesting they wait for it to actually crack and expressing concerns about sending back an item that may be fine.
  • Several users mention the idea of sharing photos for community feedback on the condition of the DCB.

Areas of Agreement / Disagreement

Views differ regarding whether to return the DCB or wait to see if it actually cracks. Some participants support returning it based on personal experiences, while others express hesitation and concern about the condition of the item.

Contextual Notes

Participants share personal anecdotes and opinions based on their experiences with the Pampered Chef return process, focusing on the DCB specifically.

Who May Find This Useful

Consultants who are considering returning their stoneware or those experiencing similar concerns about product condition may find this discussion relevant.

babywings76
babywings76
Gold Member
Messages
7,266
I don't know what to do.... I really don't want to be without my DCB, but I'm afraid I need to get it replaced. :cry:

I've been noticing how the stoneware has brush strokes or whatever it is. On the rim of my DCB, as it starts to curve up and out and the glaze begins on the edge, I am seeing what I think are cracks. But maybe they are just deep brush strokes that are becoming discolored with use? :confused: I also see raised little bumps in this one section on the bottom. I fear they are air bubbles that didn't pop yet. I don't want to be without my DCB, so I'm afraid to call and have them tell me I need to send it back! :eek: It's past my 30 days with it (I think).
 
I would send it back. I just had a similar situation with my DCB. I called HO and explained that I CANNOT BE WITHOUT my DCB. They sent me a new one before I sent mine back. As it turns out, the one they sent was all screwy, so, Fedex had to come back for that one and they sent another one out. The turn around has been amazingly fast! I got two DCB's sent and Fedex picked one up within one week! Anyway, just call HO and let them know you think your DCB is defective and why and that you can't live without it as a consultant. I have found that when I do that, more times than not they send it out to me before I send it back.
 
  • Thread starter
  • #3
Well, the lady at HO said that I have to turn it in first. :cry: Since it's after the 30 days I have to pay for shipping. That is going to be so expensive. I'm so bummed that I'm going to be without it for so long.

She said I could send back either the top piece or the bottom, it doesn't have to be both. I asked her that I've heard that they only require a palm sized piece if it's damaged, so could I break it and send that? She said she was not allowed to suggest that. She had to tell me the policy and let me decide what to do. But that yes, they do accept a palm sized piece if I had a broken stone. So, should I break it and send a piece? Are they just wanting proof of ownership and that I'm not being sneaky and hoarding 2 now? :cool: Or are they wanting to see the actual problem of my stone? I asked her that and she just read the policy again, that they just need me to send in one piece of the item. The top, bottom, or if it was broken-a piece. What would you do? :confused:
 
Hmmm, sounds like a new person at HO! They tell you that because they don't want to be held liable if someone gets hurt breaking the stone or it breaks something important that you smash it on. If you are comfortable breaking it, I'd say have at it. It will be much cheaper! Really, I would call back on Friday and beg them to send you a new one first. Tell them you really can't be without it as a consultant because you use it at every show. I almost always get my way with that line.
 
  • Thread starter
  • #5
They said that when it's ordered through a show (host benefits) it has to go back first, then they send the replacement. If it was a non-commission order they could send the new one first. Oh well. No shows on the schedule right now and if I get some, I'll just do recipes where I don't use the DCB.However, my husband thinks I shouldn't return it. He thinks I should wait for it to actually crack. He doesn't want me to break it, and it's going to cost a lot to ship it. He thinks that it's impossible to have a perfect piece of stoneware and that it's bad for the company for me to send back one that may be just fine. I do feel guilty. I don't want to send it if it's really just fine, I guess I wish I had another consultant's opinion. Too bad I can't show it to you guys and see what you think.
 
Take a photo and post it here! We'll let you know what we think!
 
  • Thread starter
  • #7
:cry: My digital camera is broken. I'm getting a new one for Christmas! ;)
 
babywings76 said:
However, my husband thinks I shouldn't return it. He thinks I should wait for it to actually crack. He doesn't want me to break it, and it's going to cost a lot to ship it. He thinks that it's impossible to have a perfect piece of stoneware and that it's bad for the company for me to send back one that may be just fine. I do feel guilty. I don't want to send it if it's really just fine, I guess I wish I had another consultant's opinion. Too bad I can't show it to you guys and see what you think.
Click to expand...


Ask youself these questions
"If I was a normal customer, would I return it?"
"Am I going to miss sales because of the appearance?"
"Am I unhappy with the item?"

If you answer yes to any of these, send it back!
 

Frequently Asked Questions

What are the brush strokes on my Pampered Chef stoneware?

Brush strokes on your Pampered Chef stoneware are typically a result of the manufacturing process. They occur when the stoneware is shaped and finished, and they do not affect the performance or safety of the product. These marks are purely cosmetic and will not impact your cooking experience.

Are cracks on my stoneware normal?

Small hairline cracks can occur in stoneware due to thermal shock, which happens when the stoneware is subjected to sudden temperature changes. While some minor cracking can be normal, deep cracks may compromise the integrity of the stoneware and should be monitored closely.

How can I prevent brush strokes and cracks on my stoneware?

To prevent brush strokes, ensure you handle your stoneware with care and avoid abrasive cleaning tools. To minimize the risk of cracks, avoid exposing your stoneware to extreme temperature changes, such as placing a cold dish directly into a hot oven. Gradually warming your stoneware can help maintain its durability.

Can I still use my stoneware if it has brush strokes or cracks?

Yes, you can still use your stoneware if it has brush strokes, as they do not affect functionality. However, if you notice deep cracks, it is advisable to stop using the piece, as it may break during cooking and pose a safety risk.

What should I do if I find cracks in my stoneware?

If you find cracks in your stoneware, assess the severity. For minor hairline cracks, you can continue to use the item with caution. If the cracks are deep or compromise the structure, it is best to discontinue use and consider contacting Pampered Chef for guidance on replacement or warranty options.

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