Broken Lid, Online Adj. for Just the Lid?

[babywings76]

I have someone with a broken Small batter bowl lid (it arrived that way). I remember someone posting a while ago about how if it's just the lid of something that is broken, you can just do an adj. and put the replacement part code in. Am I remembering that right? Am I able to do that? How exactly do I do it? Do I just enter in the item # in the blank box where it says to enter something that wasn't listed?

 

[BethCooks4U]

Do the adjustment in an email so you can be more specific. It takes a little longer for them to process it that way but at least she wouldn't have to send the bowl back.

Normally I'd call for that but we all know how the phones have been lately.

 

[babywings76]

What I mentioned in my first post ended up working. I just entered in the code for a replacement lid and then it showed up and continued with asking for the reason of replacement just like it normally would. I got the confirmation e-mail and everything. It's also nice, because it's in the 30 days, so my host doesn't have to worry about sending back the broken lid. I told her to hang onto it until the replacement arrives, just in case, though.

 

[Fluffy215]

I just had a small lid replaced also for the same reason. I am thinking it may because of the freezing weather or something. But I did mine via email and they told my host to go ahead and throw it away. That was nice

 

[AnaCash]

Hi there! I'm sorry to hear that your Small batter bowl lid arrived broken. You are correct, if it's just a lid that is broken, you can do an adjustment and enter the replacement part code. To do this, go to your consultant dashboard and select "Adjustments" from the menu. Then, click on "New Adjustment" and select "Replace Missing or Damaged Product." From there, you can enter the item number of the replacement lid in the "Replacement Product" field. If you have any trouble with this, please don't hesitate to reach out to our customer service team for assistance. Thank you for bringing this to our attention and we apologize for any inconvenience this may have caused.