Broken Food Chopper: Finding a Replacement

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Discussion Overview

This thread centers around experiences and advice related to a broken food chopper, specifically regarding replacement options and warranty coverage. Participants share personal experiences with similar issues and discuss the process of obtaining replacements from the home office.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant describes their food chopper breaking while chopping vegetables and expresses hope for a replacement from the home office.
  • Another participant mentions that the food chopper has a warranty and suggests submitting an adjustment request for a replacement.
  • Several users share their experiences with broken choppers, with one noting they were able to snap their chopper back together, while another confirms their pegs actually broke.
  • One participant advises calling in for an adjustment rather than doing it online to expedite the replacement process.
  • Another participant shares that they checked the replacement parts list and found the part unavailable, leading to concerns about having to send the entire chopper back.
  • One participant recounts a past experience where they paid for a replacement part, not realizing it could have been covered under warranty.
  • Several participants discuss the implications of "commercial" use regarding warranty coverage, with differing interpretations of what that entails.
  • One participant expresses relief upon learning that items used for demos are generally covered under warranty.

Areas of Agreement / Disagreement

Views differ regarding the interpretation of "commercial" use and its impact on warranty coverage. Some participants believe that items used for business purposes are covered, while others express uncertainty.

Contextual Notes

Participants share personal experiences with product replacements and warranty claims, focusing on the food chopper specifically. The discussion reflects a range of experiences and interpretations of company policies.

Who May Find This Useful

Consultants who have experienced similar issues with their food choppers or are interested in understanding the replacement process and warranty coverage may find this discussion relevant.

J
JaimeQ
Messages
2,317
My food chopper broke today!! We were using it to chop some vegetable and the main part that opens up for easy cleaning broke off!! It looks like it is held on by some pegs, and that is what broke!! It's not even a year old yet :( I hope that home office will replace it, it came in my kit.
 
It has a warranty, so they will replace it. Send in an adjustment. If they ask for you to mail it back, tell them it is from your kit and you need the new one right away.
 
  • Thread starter
  • #3
I will have to do that... I hope I get it ASAP I love my food chopper and use it all the time.... I have a picky eater and I use the chopper to make vegtables small enough for her not to notice.
 
No problem! Like Kate said, HO will replace it for you!
 
Mine has came apart there too and I just snapped it back on, can you do that or did the peg actually break?
 
  • Thread starter
  • #6
the pegs actually broke:(
 
Call in for the adjustment rather than doing it online. That way they will send you the replacement right away (TELL THEM IT'S FROM YOUR KIT). If it's a part that's available on the replacements list they will just send that part and the good thing is that's all you would need to send back if they make you send it at all.
 
  • Thread starter
  • #8
I checked the replacement parts list and the part isn't available.
 
Darn! Well, then they'll probably have you send the whole thing back but I would still call rather than do an online adjustment so they send your new chopper quicker! (They know we need those things to demo!!)
 
  • Thread starter
  • #10
Do they give you a label to send things back? or will I have to come out of pocket for that?
 
BethCooks4U said:
Darn! Well, then they'll probably have you send the whole thing back but I would still call rather than do an online adjustment so they send your new chopper quicker! (They know we need those things to demo!!)
Click to expand...
Lately they have been sending me my stuff without even getting their product back yet, try it!
 
My clear plastic collar broke on mine about 4 months after I signed up. I didn't know they would replace it and I ended up spending $7 or $8 on the replacement part! Live and learn I guess...
 
Does anyone know if the "commercial" use applies to cooking shows? I was under the impression that if it came in our kit and we use it for our business that the items were not covered. I may be wrong, hope I am....
 
That's what I thought too. Which is why I put out my own $$.
 
Commercial use doesn't apply to what we demo. It's just if we sell to a restaurant or something.
 
Interesting... I have to remember to confirm when I call the home office, this is good news!
 
Commercial is if you were to sell it to Anne for her coffee shop or to local Arby's or diner. It does not mean use at our shows.
They have always replaced anything I have had break (within warranty) regardless if it was bought in a sample package or earned products. They will look it up to amke sure its within warranty then they reship.
 
JaimeQ said:
Do they give you a label to send things back? or will I have to come out of pocket for that?
Click to expand...
They send a label only if it's within 30 days of shipment.
 
Teresa Lynn said:
Commercial is if you were to sell it to Anne for her coffee shop or to local Arby's or diner. It does not mean use at our shows.
They have always replaced anything I have had break (within warranty) regardless if it was bought in a sample package or earned products. They will look it up to amke sure its within warranty then they reship.
Click to expand...
(Doing the happy dance!!) :balloon:
 

Frequently Asked Questions

What should I do if my Pampered Chef Food Chopper is broken?

If your Pampered Chef Food Chopper is broken, first check if it can be repaired by replacing any damaged parts. If it cannot be fixed, you may need to purchase a replacement. Contact Pampered Chef customer service for guidance on repair options or to find a new chopper.

How can I find a replacement for my broken Food Chopper?

You can find a replacement for your broken Food Chopper by visiting the Pampered Chef website or contacting a Pampered Chef consultant. They can help you order a new chopper or direct you to local parties where you can purchase one.

Is there a warranty for the Pampered Chef Food Chopper?

Yes, the Pampered Chef Food Chopper typically comes with a limited lifetime warranty. If your chopper is broken due to a manufacturing defect, you may be eligible for a replacement. Check your warranty details or contact customer service for assistance.

Can I use parts from other brands with my Pampered Chef Food Chopper?

It is not recommended to use parts from other brands with your Pampered Chef Food Chopper, as they may not fit properly or function correctly. For the best performance, it's advisable to use original Pampered Chef replacement parts.

What is the cost of a replacement Food Chopper from Pampered Chef?

The cost of a replacement Food Chopper from Pampered Chef can vary depending on current pricing and promotions. Typically, the price ranges from $30 to $50. Check the Pampered Chef website or consult with a representative for the most accurate pricing information.

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