Being "Forced" Into Making Calls...

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Discussion Overview

The thread discusses participants' feelings and experiences regarding mandatory customer care calls during a training session. Some express discomfort with the pressure of being required to make calls, while others share their personal approaches and preferences for making calls.

Discussion Character

  • Opinion-based, Anecdotal, Debate/contested

Main Points Raised

  • One participant expresses discomfort with being required to make customer care calls during a training session.
  • Another participant questions whether the requirement is coming from a director and if it is part of a cluster meeting.
  • One participant shares their experience of skipping similar meetings, indicating they prefer not to be forced into making calls.
  • Another participant suggests bringing a list of comfortable contacts to call, mentioning that they have heard positive outcomes from such training.
  • One participant recounts a past experience of participating in a booking blitz, noting that it was not mandatory but enjoyable to make calls with others.
  • Several participants mention the importance of having customer information readily available while making calls, with one specifically noting the use of a computer for reference.
  • One participant raises concerns about the potential noise level during group calls, suggesting it could be distracting.

Areas of Agreement / Disagreement

Views differ on the requirement to make calls, with some participants expressing discomfort while others share positive experiences or strategies for handling such situations. No clear consensus emerges regarding the necessity or effectiveness of the calls.

Contextual Notes

Participants share personal experiences related to making customer care calls, highlighting individual preferences and the dynamics of group calling environments.

Who May Find This Useful

Consultants who are navigating similar situations regarding mandatory calls or looking for insights on how others manage their calling experiences may find this discussion relevant.

wadesgirl
wadesgirl
Gold Member
Messages
11,383
Okay I know this may get a little touchy but I've ran into a situation that I don't know what to do.

I have a training going on in April and I just found out that we are required to all sit down at the same time and make customer care calls. I really don't like this kind of "pressure" or the fact that I have to do this. What is everyone else's thoughts on this?
 
Is this a cluster meeting? Is your director the one making this requirement?
 
You could always "skip" this meeting. I don't like being forced to make them, either. Our cluster occasionally has booking blitz meetings and I seem to have all the bookings I want, so I skip those.
 
It's not someting that I would want to do either. Maybe you should conveniently 'forget' your contact list?

That being said.....take a list of people you are comfortable calling and talking to about the biz or hosting. I've heard amazing results from this type of training. Hopefully, it's only for a short time period that you are calling and it's really aimed to show you that YOU CAN DO IT!!!!! It's uncomfortable to be forced to do it - but you'll get over that pretty quick. Go for it!
 
We did something like this but it was a booking/customer care call blitz.
we weren't "forced" to do it, but I have to say I like doing the calls with others and who ever had the most calls and/or booking etc.. won something from our director.
It really made me do something that I always dread!

Kelly V.

added: Are you doing this at a meeting or at home?
 
Last edited:
I don't participate in these types of meetings either. When I call, I like to have my computer (P3) in front of me with the customer info (what they ordered from who), etc.

And, most importantly, I DON'T give my cell phone # out. If I made calls at a meeting I would have to use my cell phone, which would show up in Caller ID's of who I was calling.

Plus, for anyone who has done this- what is the "noise" level when you do this all together? I would think it could be distracting if others are all chatting on the phone at the same time.??
 
kam said:
....... When I call, I like to have my computer (P3) in front of me with the customer info (what they ordered from who), etc. ......
Click to expand...

Me too! I like to cross reference what they bought, which show I met them at, and double check that I have their correct contact info.
 
kam said:
I don't participate in these types of meetings either. When I call, I like to have my computer (P3) in front of me with the customer info (what they ordered from who), etc.

And, most importantly, I DON'T give my cell phone # out. If I made calls at a meeting I would have to use my cell phone, which would show up in Caller ID's of who I was calling.

Plus, for anyone who has done this- what is the "noise" level when you do this all together? I would think it could be distracting if others are all chatting on the phone at the same time.??
Click to expand...

I don't do them either - for this same reason. My home phone is my business phone (That's why I have Vonage - unlimited local and long distance for one low price!:)) Occasionally I will make a business call from my cell, but I try not to. We have a very low minutes plan, and share the minutes (With DH), so I don't want all of my hosts, etc...calling my cell.**

And yes, the ones I have participated in (way back when I first started), the noise level was very distracting. I'm glad that now, when we do a booking blitz or other phone challenge, my director has us do it from home and then call in our results to her.





**(This doesn't apply to those of you here who have my cell # - you can feel free to call!:love:)
 

Frequently Asked Questions

What does it mean to feel "forced" into making calls in direct sales?

Feeling "forced" into making calls in direct sales often refers to the pressure that some individuals feel to reach out to potential customers or recruits. This pressure can come from personal expectations, team dynamics, or company goals, leading to anxiety about making calls.

Is it necessary to make calls to be successful in Pampered Chef?

While making calls can be an effective way to connect with customers and grow your business, it is not the only method. Many successful Pampered Chef consultants use social media, email, and in-person events to engage with their audience. It's important to find a communication style that feels comfortable for you.

How can I overcome the fear of making calls?

Overcoming the fear of making calls can be achieved through practice and preparation. Start by scripting what you want to say, practicing with friends or family, and gradually increasing your call volume. Remember, the more you practice, the more confident you will become.

What if I don’t want to make calls at all?

If making calls is not something you want to do, that's perfectly okay. Focus on other strategies that suit your personality and strengths, such as hosting cooking shows, utilizing social media, or building relationships through networking. Your success in Pampered Chef can come from various avenues.

How can I set boundaries around making calls in my direct sales business?

Setting boundaries is crucial for maintaining a healthy work-life balance. Decide on specific times when you will make calls and stick to them. Communicate your boundaries with your team and customers, and remember that it's okay to say no to calls if you're feeling overwhelmed.

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