aQuick Question for My Canadian Cheffer Friends...

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Discussion Overview

This thread explores the complexities and challenges faced by participants regarding cross-border Pampered Chef shows between the US and Canada. Participants share personal experiences and concerns about shipping, customs, and customer service implications related to such shows.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Debate/contested

Main Points Raised

  • One participant describes their experience of organizing a catalog show for a friend in Windsor, highlighting concerns about potential issues at the border.
  • Another participant shares their experience of ordering items from the US, noting that while they had no issues with small orders, the lack of guarantees and customer service support is problematic.
  • Several participants express concerns about the ethical implications of cross-border shows, with one stating that such practices violate company policy.
  • One participant recounts a difficult experience at the border when transporting multiple items, suggesting that taking fewer items each time was a better approach.
  • Another participant mentions that customers often do not see the value of guarantees until something breaks, complicating the situation further.
  • One participant suggests that it may be beneficial to ask the company to reconsider the cross-border policy to alleviate some of these issues.
  • Another participant warns that customs may scrutinize the amount of product being transported, potentially leading to complications.

Areas of Agreement / Disagreement

Views differ on the ethics and practicality of cross-border shows, with some participants advocating for finding local consultants to handle shows while others share personal experiences that suggest it can be done with caution.

Contextual Notes

Participants' experiences reflect a range of personal interactions with cross-border transactions and the associated challenges, including customs regulations and customer service issues.

Who May Find This Useful

Consultants navigating cross-border shows or considering the implications of shipping products between the US and Canada may find the shared experiences and viewpoints relevant.

itsjustCarla
itsjustCarla
Messages
648
I wanted to do a catalog PC show for a friend who lives in Windsor, but have it shipped to me. She will actually be visiting me a week or so after and was just going to pick it up and take it home with her rather than risk it being delivered while she wasn't home. My question is this: what happens when she gets to the border? Will they give her a hard time? Can she get into trouble?

I hope this makes sense......:o
 
I have ordered little things from the US that weren't available in Canada in the past- like the heart molds that were not here, and the gingerbread molds right before they were discontinued. Because there were only one or two items I never had a problem. My issue with this is that the guarantees are void and so customer service is impossible. I totally 'get' that the pricing is significantly better with the dollar as it is right now, but if anything at all breaks, the guests can't do anything. I know I have had a few customers in the past who refused to do shows with me because someone in Pt Huron was crossing with her kit and selling at US prices. I have issue with that as a consultant too. But when that same customer came to me with a broken stone- well- what do I do? I can't help.
 
friday said:
I have ordered little things from the US that weren't available in Canada in the past- like the heart molds that were not here, and the gingerbread molds right before they were discontinued. Because there were only one or two items I never had a problem. My issue with this is that the guarantees are void and so customer service is impossible. I totally 'get' that the pricing is significantly better with the dollar as it is right now, but if anything at all breaks, the guests can't do anything. I know I have had a few customers in the past who refused to do shows with me because someone in Pt Huron was crossing with her kit and selling at US prices. I have issue with that as a consultant too. But when that same customer came to me with a broken stone- well- what do I do? I can't help.
Click to expand...

Wouldn't they have to pay in American Currency too? It seems like, coupled with having to go through a bunch of hoops for warranties, that it would be more hassle than the price difference would be worth.
 
ChefBeckyD said:
Wouldn't they have to pay in American Currency too? It seems like, coupled with having to go through a bunch of hoops for warranties, that it would be more hassle than the price difference would be worth.
Click to expand...
If they pay on their credit cards, there is no hassle at all and with the CDN dollar higher than the US and the US prices already SIGNIFICANTLY lower- customers don't SEE the value of a guarantee. Until something breaks.
 
I did that for a friend in Windsor.. actually 2 shows. The first we shipped here to her office in Detroit and when she took everything with her at once, it was a huge nightmare for her at the border.

The next time she did the show, she took 2 things with her home each night.

It really was a pain but it can be done.
 
friday said:
If they pay on their credit cards, there is no hassle at all and with the CDN dollar higher than the US and the US prices already SIGNIFICANTLY lower- customers don't SEE the value of a guarantee. Until something breaks.
Click to expand...


duh! Credit Cards, of course. And the warranty - everyone thinks it happens to other people, but not to them!:rolleyes:
 
Why not be ethical- because cross border shows are in violation of HO policy- and find a consultant in Windsor to handle the show?
 
friday said:
Why not be ethical- because cross border shows are in violation of HO policy- and find a consultant in Windsor to handle the show?
Click to expand...


That's why my friend does now. It was too much hassle having me do it.
 
friday said:
Why not be ethical- because cross border shows are in violation of HO policy- and find a consultant in Windsor to handle the show?
Click to expand...

Sorry- I think that sounded harsh. I didn't really mean it to be. But I know that when I get show leads in Michigan, I give them to a Michigan consultant. (I do get these leads once or twice a year). I prefer people who are associated with my customers to say "Yes, she gave me to this other consultant so that I can get the best customer service possible" rather than "I spent $$$ at this show and now she tells me she can't replace my ... because she broke some stupid PC rule- PC sucks" or whatever. I could always use the commission, but the good customer care will follow me further than the pay from one show. Thats how I meant that to sound.
 
  • Thread starter
  • #10
friday said:
Why not be ethical- because cross border shows are in violation of HO policy- and find a consultant in Windsor to handle the show?
Click to expand...

I wasn't going to do her show to take business away from Canadian Consultants and it had nothing to do with the monetary differences.... she simply asked me to do the show because we are friends and she wasn't going to be home when the products were delivered. She wanted to help me by doing a show and in turn I wanted to help her earn PC products. I didn't know it was a violation of policy, I didn't know it voided warranties. I would never consider doing anything unethical.

Now I know.
Thank you.
 
Maybe it's time we ask HO to change the cross border policy -- or to line up pricing so this doesn't become a huge issue.
Carla -- if your friend asked you to do her show & it's being submitted as a US show, what's the big deal?? You are not breaking any rules. You aren't shipping it cross border.
Your friend might have a hard time at the border depending how much $$ the product is worth & how long she has been in the US. I think (though I could be wrong) that if the product value is higher than what is allowed based on the # on days she's in the US, she might have to pay the taxes. BUT... if it's free product, (kind of like a gift) I don't know what happens -- I don't think you have to pay on free stuff. Maybe she should call the appropriate gov't dept to find out if it will be a hassle at the border.
 
She will have a hassle at the border. A coworker of mine has a cottage in Canada and has to be very careful about how much stuff she takes to it at any one time. If customs is suspicious that you have more items than is reasonable for personal use, they can charge you with duty fraud (or something like that).
 

Frequently Asked Questions

What is the best way to promote a Pampered Chef party in Canada?

To effectively promote a Pampered Chef party in Canada, utilize social media platforms like Facebook and Instagram to create event pages and share engaging content. Consider sending personalized invitations via email or messaging apps, and encourage guests to RSVP. Offering incentives, such as a small gift or a discount for attendees, can also help boost attendance.

Are there any specific Canadian regulations I should be aware of when hosting a Pampered Chef party?

Yes, when hosting a Pampered Chef party in Canada, it's important to comply with local regulations regarding sales and promotions. Ensure that you are aware of any necessary permits, especially if you are hosting in a public space. Additionally, familiarize yourself with the Canadian Consumer Protection laws to ensure fair practices in your sales approach.

What are some popular Pampered Chef products among Canadian customers?

Popular Pampered Chef products among Canadian customers often include kitchen tools like the Rockcrok, the Mix 'N Chop, and various stoneware items. Seasonal products and those that cater to Canadian cooking styles, such as maple syrup dispensers or BBQ tools, also tend to be well-received. Highlighting these items during your parties can attract more interest.

How can I effectively follow up with guests after a Pampered Chef party?

Following up with guests after a Pampered Chef party can be done through personalized thank-you messages, either via email or social media. Include a recap of the party, share any special offers, and remind them of the products they showed interest in. This personal touch can help build relationships and encourage future sales.

What are some tips for hosting a successful virtual Pampered Chef party in Canada?

To host a successful virtual Pampered Chef party in Canada, choose a user-friendly platform like Zoom or Facebook Live. Create an engaging presentation that showcases products and includes cooking demonstrations. Encourage interaction by asking questions and offering giveaways. Promote the event in advance to build excitement and remind guests to prepare their favorite snacks for the virtual gathering.

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