Anyone Else Have Issues Still??? Palmer House

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Discussion Overview

The thread discusses participants' experiences with billing issues related to deposits at the Palmer House hotel. Several users share their frustrations about delayed refunds and varying customer service experiences.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant mentions being charged for a deposit and not receiving a refund despite multiple follow-ups.
  • Another participant suggests contacting the credit card company for resolution.
  • Several users express similar frustrations with Palmer House, noting past issues with billing and service.
  • One participant shares a positive experience at a different hotel, highlighting a different refund process.
  • Another participant describes their fondness for Palmer House, emphasizing its convenient location and amenities despite the billing issues.

Areas of Agreement / Disagreement

Views differ regarding the quality of service at Palmer House, with some participants expressing dissatisfaction while others share positive experiences.

Contextual Notes

Participants share personal experiences related to hotel billing and customer service, reflecting a range of opinions about the Palmer House hotel.

Who May Find This Useful

Consultants who have stayed at or are considering staying at the Palmer House may find these shared experiences relevant to their decision-making.

janetupnorth
janetupnorth
Gold Member
Messages
14,814
My card was charged a night on 6/21 for deposit.

I checked out on 7/14 and had paid the full bill (including repaying that extra night).

I still have not received the credit back on my deposit.

I called on 7/19 and they said it takes 3-5 business days to clear and would be back Friday or Monday 7/23...

It is 7/24 and still not there!

Grr...called again but no one in billing available to answer. I have bills to pay people!
 
Call your CC company. They should be able to resolve it.
 
  • Thread starter
  • #3
yummy4tummy said:
Call your CC company. They should be able to resolve it.
Click to expand...

I'm going to give Palmer House one more chance then call my CU.
 
Hmm...at the Hilton they credited my deposit to my bill and I paid the difference.
 
janetupnorth said:
I'm going to give Palmer House one more chance then call my CU.
Click to expand...

I would call the CC co. right away and let them know that you have contacted Palmer House and they are supposed to be resolving the issue. But you wanted it documented promptly with the CC co. that you are having an issue.
I had a problem with a charge one time and waited a few weeks before I called the CC co. They advised that in the future I call immediately to have the situation documented and then call again if I receive no response from the vendor.
 
We had issue after issue w/ Palmer House last year when we stayed there......I will never stay there again!
Sorry you are having problems too Janet!
 
  • Thread starter
  • #7
ChefBeckyD said:
We had issue after issue w/ Palmer House last year when we stayed there......I will never stay there again!
Sorry you are having problems too Janet!
Click to expand...

Other than this and the lack of signage for shuttles, information, etc., we had great hotel service and 2 bathrooms for 3 people.
 
  • Thread starter
  • #8
DebbieJ said:
Hmm...at the Hilton they credited my deposit to my bill and I paid the difference.
Click to expand...

I asked for that and they said no, they refund it.
 
Oh my gosh, the Palmer house is my absolute favorite, my group tries to stay there year after year. Everything is just outside your door, many many afordable and non-afordable food and shopping options (we come in a day early and leave a day after for some free time), that it accomodates all types of people/financial situations and wow, love those double bathrooms :)

I had a similar experience last year and I beleive it took a week or so before I saw the credit
 

Frequently Asked Questions

What are the common issues reported by Pampered Chef consultants regarding Palmer House?

Many consultants have reported issues such as difficulties in accessing training materials, delays in receiving orders, and challenges with the online ordering system. Some have also mentioned problems with customer service responsiveness.

How can I resolve issues with my Palmer House orders?

If you are experiencing issues with your Palmer House orders, the best course of action is to contact Pampered Chef's customer service directly. They can assist you with tracking your order, resolving shipping issues, or addressing any product concerns.

Are there any specific troubleshooting steps for Palmer House-related problems?

Yes, some troubleshooting steps include clearing your browser cache, ensuring you are using the latest version of your web browser, and checking your internet connection. If problems persist, reaching out to technical support may be necessary.

Is there a community or forum for Pampered Chef consultants to discuss Palmer House issues?

Yes, many Pampered Chef consultants participate in online forums and social media groups where they share experiences and solutions regarding Palmer House issues. Joining these communities can provide valuable insights and support.

What should I do if my issue with Palmer House is not resolved?

If your issue remains unresolved after contacting customer service and following troubleshooting steps, consider escalating the matter by reaching out to a higher level of support within Pampered Chef or discussing it with your team leader for further assistance.

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