pamperedgirl3
- 2,084
I get sooooo frustrated with returns! I had 3 returns the week of June 10. Two I did online, but the third was for an exchange so I had to call. After waiting an hour for them to call me back, I finally got that taken care of. Instead of having Fed Ex come to my house to pick up the product (like UPS always did), I had to take it to a Kinkos. Of course, the closest one is 20 minutes from my home & I had to take my 3 year old nephew & 2 year old daughter with me. Get there & the guy isn't even sure the Customer Service rep gave me the right info! Luckily, it does go through. I can't remember exactly which day I took it back, but it was June 13 or 14. The customer told me she still hadn't received it last week & was wondering if everything was ok. I checked the status & nothing had been done. The other two returns had already been shipped to the customers, but nothing with this one. So I email customer service & they told me it is just showing as the returned item received TODAY! Excuse me?????? It took Fed Ex a MONTH to send it from IN to IL?????????
I hate when customers have returns--they always end up getting upset that it takes so long. If they can have entire shows shipped in one day (or less sometimes!), why does it take 3-4 weeks to do a return--after they've received the product???
Ugh!!! Sorry--had to vent! This customer is a potential host & I don't want her to not host b/c this took so long.
I hate when customers have returns--they always end up getting upset that it takes so long. If they can have entire shows shipped in one day (or less sometimes!), why does it take 3-4 weeks to do a return--after they've received the product???
Ugh!!! Sorry--had to vent! This customer is a potential host & I don't want her to not host b/c this took so long.