Adjustment With a Different Address

[letscook04]

Ok, I've submitted a show last night and when I checked my email first thing this morning, my host just asked me if I could have the order come to me since she will be away!! Since HO is not open I emailed solution center to correct the shipping to me. How quickly is solution center turn around with sending an email?
I will be at work today, so I REALLY can't call them.

 

[Kodeysmom]

Ok, I've submitted a show last night and when I checked my email first thing this morning, my host just asked me if I could have the order come to me since she will be away!! Since HO is not open I emailed solution center to correct the shipping to me. How quickly is solution center turn around with sending an email?
I will be at work today, so I REALLY can't call them.

They have been really slow on email response lately. I would try and call if you get a chance today.

 

[letscook04]

Wow, what a quick reply!! Thanks!

I am just worried that sometimes they are shipping the stuff the next day!

 

[wadesgirl]

I'm not for sure if they can help you or not, you usually cannot change something once it's in the system. I would wait to hear back from them or call them this evening to find out.

 

[DebbieJ]

You will likely have to intercept with Fed Ex and change the shipping with them. HO will probably not be able to do anything about it, unless the show is on hold.

 

[PamperedDor]

Wow, what a quick reply!! Thanks!

I am just worried that sometimes they are shipping the stuff the next day!

Coll - right now they aren't shipping next day - my show that I submitted on the 13th is still showing received - so depending on the vacation of the host, she might get it when she gets back - I would still try calling HO if you can - ttyl!!

 

[BethCooks4U]

Also, the earlier in the day you call the shorter the wait time.

 

[letscook04]

I called first thing AM and I guess the girl was still asleep, anyway she was a little rude to me and said that since it was not in the system yet try back in a hour?? Get a load of this, she said you might not get someone that is WILLING to change the address for you?!?!
PS I am waiting for a call back a waiting time 2 hours:cry:

 

[letscook04]

You will likely have to intercept with Fed Ex and change the shipping with them. HO will probably not be able to do anything about it, unless the show is on hold.

What do you do, wait until you get a tracking # and call Fed Ex?

 

[DebbieJ]

What do you do, wait until you get a tracking # and call Fed Ex?

Yes. That's exactly what you do.

 

[BethCooks4U]

Yes. That's exactly what you do.

So will they talk to her (the consultant)? I had a problem with a delivery - they kept saying they couldn't find the address but the customer said fedex goes down her street often so it sure seemed the driver just was holding onto it until he was in the area or something. I called fedex and they refused to talk to me since I was neither the sender nor the receiver. This lady was elderly and I was trying to help her and since she ordered it through me I felt that I was in a way the sender but fedex said that since I'm not in Chicago where the package originated...

 

[climbercanoe3]

I had a shipping issue recently. I was able to call HO and have them change the address. The host decided it made her nervous to have it shipped to her address. I mentioned it at her show and she wasn't interested. Once the show was submitted she called and asked me to have it shpped to me. I was able to call and talk to someone before it was picking. They were able to change the shipping address. I must have gotten a nice one.

 

[christinaspc]

I had to wait for 5 hours before they got back to me yesterday about my adjustment.

 

[letscook04]

FYI, once you submit your show HO can't change anything BUT if you get someone who is nice (like I just did) they will ONLY do it as a "one time deal"
Be CAREFUL before you submit your order!!