aCouple More Questions About Home Office Leads...

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Discussion Overview

This thread explores the differences between online orders and leads generated through the home office system for Pampered Chef consultants. Participants share their experiences and observations regarding how leads are notified and the nature of customer interactions.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, notes that some customers prefer to place orders without being contacted, while others indicate they want to be contacted for further assistance.
  • Another participant shares their experience of receiving a lead notification for someone interested in a career opportunity, but faced challenges in contacting them due to limited information.
  • Several users mention the fun and excitement of receiving leads and tracking sales, with one participant reporting $240 in sales from leads for the month.
  • One participant expresses curiosity about how to track leads and sales, questioning whether there is an easier way to gather this information from the home office stats.
  • Another participant explains that leads are noted differently in the online activity emails, distinguishing between leads generated from the home office and direct customer orders.
  • Some participants discuss the reasons customers might choose to go through the lead system, such as needing personalized service or assistance with specific products.

Areas of Agreement / Disagreement

Views differ on the clarity of the lead system and the tracking of orders, with no clear consensus emerging on the best practices for managing leads and sales.

Contextual Notes

Participants share personal experiences and observations regarding the lead generation process and customer interactions, reflecting a range of perspectives within the consultant community.

Who May Find This Useful

Consultants looking to understand the nuances of online orders and lead generation may find the shared experiences and insights beneficial.

C
ChefBeckyD
Gold Member
Messages
20,320
I'm just trying to understand how all of this works.:confused:

So - I've had several online orders this month already - 3 of which were from leads who just went to my website and ordered.

But I've also had two LEADS (where I get the lead notification) asking for more info about ordering products.

I'm wondering what the difference is. Why do some of the orders just appear, and some are actually a lead for me to contact?

I'd really like to see what they see, but of course, don't want to go through the system to see it, because I'd be cheating someone out of a lead....
 
Some people want to just place an order & not be on your contact list. Other's might be checking the box for you to call them so that they can become a long term customer. When they go through the home office page, it asks if they want a Consultant to contact them. They get to choose yes or no. Call them. Maybe they want to order more products for free & at a discount by hosting a show! :)I was shocked when a lead popped up on my computer one day. It was before the new career plan took effect, but I was not a Director. I'm on a military base in Japan, so I'm figuring that they couldn't "find" a director in my zip code. ??? The lead was for someone wanting to learn more about the career opportunity. Unfortunately the lead just gave an e-mail address & not a phone number. I attempted to contact her 3 times via e-mail with no response. I'm not sure if I went to her spam folder or if she changed her mind.
 
ChefBeckyD said:
I'm just trying to understand how all of this works.:confused:

So - I've had several online orders this month already - 3 of which were from leads who just went to my website and ordered.

But I've also had two LEADS (where I get the lead notification) asking for more info about ordering products.

I'm wondering what the difference is. Why do some of the orders just appear, and some are actually a lead for me to contact?

I'd really like to see what they see, but of course, don't want to go through the system to see it, because I'd be cheating someone out of a lead....
Click to expand...

When you figure it out, let me know. But this lead thing is really fun!
 
  • Thread starter
  • #4
chefjeanine said:
When you figure it out, let me know. But this lead thing is really fun!
Click to expand...

I'm having so much fun with it! LOVE it!

(I already have $240 in sales for the month - just from lead sales!)
 
ChefBeckyD said:
(I already have $240 in sales for the month - just from lead sales!)
Click to expand...

Do you keep track on your own or is there a "simple" way to glean that information out of our stats from HO. I'm lazy. :rolleyes:
 
  • Thread starter
  • #6
chefjeanine said:
Do you keep track on your own or is there a "simple" way to glean that information out of our stats from HO. I'm lazy. :rolleyes:
Click to expand...

I'm looking at my Consultant Connection page, and then just adding up the online sales only. So I guess half and half. :rolleyes:
 
ChefBeckyD said:
I'm looking at my Consultant Connection page, and then just adding up the online sales only. So I guess half and half. :rolleyes:
Click to expand...

I only ask because I have people from my newsletter list that also order online. I have a big list (700+) so I don't always recognize their names when they order. Thought (hoped) maybe there was an asterisk or something by those who were HO leads.

It is weird that we are asked to contact some people but others just place orders. Not that I mind. :D
 
When you get an online order you should be getting an email that evening telling you about it - subject line: "Online Activity". Here's what they will say. They also include wedding registry but I deleted it from this to avoid additional confusion. ;) It looks the same whether it's a lead or your customer except for the last line before the box with the name and what she/he ordered.

Online Activity Summary

The following is a summary of the online activity for your business over the last 24 hours, including wedding registries, individual orders and leads generated from our "Shop Online" Web link. Due to privacy considerations, contact information is included only for orders on which the customer has chosen to be contacted.

Please note: This e-mail does not include Show orders placed online through your Personal Web Site. You may view Show orders through your Personal Web Site assistant.

Leads sent to your Personal Web Site - and then the order and either the orderer's info or just their name if they said they didn't want to be contacted.

If the order is from someone who went directly to your website (your customer or referred by your customer) this is what the email will say:

Online Activity Summary

The following is a summary of the online activity for your business over the last 24 hours, including wedding registries, individual orders and leads generated from our "Shop Online" Web link. Due to privacy considerations, contact information is included only for orders on which the customer has chosen to be contacted.

Please note: This e-mail does not include Show orders placed online through your Personal Web Site. You may view Show orders through your Personal Web Site assistant.

Individual Orders (Personal Web Site)


Some people who just want to order go through the "lead system" when they want to order for various reasons: they need a replacement part or adjustment, they want to save on shipping, or other reasons they may have. It's really up to the lead how their name/order gets to you.
 
Hi, Beth. It's been nice to see you over here (CS).

What you're telling me is that I will have to track this information myself from the emails I get. . .may have to stop being lazy or just let it go and enjoy the added income. :)
 
  • Thread starter
  • #10
chefjeanine said:
I only ask because I have people from my newsletter list that also order online. I have a big list (700+) so I don't always recognize their names when they order. Thought (hoped) maybe there was an asterisk or something by those who were HO leads.

It is weird that we are asked to contact some people but others just place orders. Not that I mind. :D
Click to expand...

Not an asterisk, but there is this little blurb at the top when it's a HO generated lead:

"LEADS SENT TO YOUR PERSONAL WEBSITE"

When it's from someone who just goes to your website on their own and orders, it just says:

"INDIVIDUAL ORDERS"

If you have both on the same day, they will be separated this way too.
 
Becky, when someone contacts you about purchasing, they often don't know teh name of the thing they want, or they need a replacement part, or have a warranty issue, etc. The bottom line is they want more personalized service, don't want to go through the hassle of the online order, or just don't know what they want!I've had leads that say they're interested in purchasing but they really want to host or become a consultant! So when I call them I say "I got a notice that you were interested in more information about PC, what can I help you with?" and then they'll tell me exactly what they need. HTH!And Beth is right about the online orders--they are noted differently in your online activity email. Leads sent to your site via pc.com are in green and people who order directly from your site (current customers or referrals from customers) are in blue.
 
  • Thread starter
  • #12
DebbieJ said:
Becky, when someone contacts you about purchasing, they often don't know teh name of the thing they want, or they need a replacement part, or have a warranty issue, etc. The bottom line is they want more personalized service, don't want to go through the hassle of the online order, or just don't know what they want!

I've had leads that say they're interested in purchasing but they really want to host or become a consultant! So when I call them I say "I got a notice that you were interested in more information about PC, what can I help you with?" and then they'll tell me exactly what they need.

HTH!

And Beth is right about the online orders--they are noted differently in your online activity email. Leads sent to your site via pc.com are in green and people who order directly from your site (current customers or referrals from customers) are in blue.
Click to expand...


That is great wording to use! Thanks Deb.:thumbup:
 
  • Thread starter
  • #13
So, I got this lead yesterday from someone who was interested in purchasing products from PC, and tried to call - no answer. Was gone last night, so tried again this morning, only to be told by the man that he already put the order in. :confused:
 
Glad you brought this up...I'd been wondering the same thing! Lovin' the leads too though:)
I wish I at least got emails for everyone....to at least be able to send them a thank you note. Especially the bridal registries...I've had 3 set up with no contact info!
 

Frequently Asked Questions

What are home office leads in Pampered Chef?

Home office leads are potential customers or hosts that are provided by the Pampered Chef corporate office to independent consultants. These leads are typically individuals who have shown interest in the products or hosting a party, allowing consultants to reach out and offer their services.

How can I access home office leads?

To access home office leads, you need to be an active Pampered Chef consultant. Once you meet the eligibility criteria, you can request leads through your consultant portal. The home office will then provide you with a list of potential customers or hosts to contact.

Are home office leads guaranteed to result in sales?

No, home office leads are not guaranteed to result in sales. While these leads are interested parties, the success of converting them into customers or hosts depends on your approach, communication skills, and ability to build rapport.

How should I follow up with home office leads?

When following up with home office leads, it’s important to be friendly and professional. Start by introducing yourself and mentioning that you received their information from the home office. Ask if they have any questions about the products or hosting a party, and be sure to listen to their needs and preferences.

Can I request more home office leads if I run out?

Yes, you can request additional home office leads if you have exhausted your current list. However, there may be limits on how frequently you can request new leads, so it’s best to check the guidelines provided by Pampered Chef in your consultant portal.

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