Accidental Pot Damage - Is It Covered by Warrranty?

[heat123]

Hey ladies, does anyone know if an accidental and denting is covered in the LT warrenty to replace a pot (since it's not basic wear and tear problems)?? A guests pot fell off her counter and dented it and now the lid Will Not fit.

Just wanted to see if anyone knew before calling HO?

TIA!

 

[cincychef]

I would do the adjustment online. It should go thru that way.

 

[ChefBeckyD]

I would do the adjustment online. It should go thru that way.

I agree... I always do mine online - then you don't have to deal with differing opinions at the solution center about what is covered and what isn't.

 

[jennyl]

I did an adjustment for cookware (just the 8" saute pan) online. It didn't give me a reference #. I thought one would come by email and it didn't, so I called solution center and they said we can't do cookware adjustments online.

Have others been successful with doing a cookware adjustment online?

 

[heat123]

I did an adjustment for cookware (just the 8" saute pan) online. It didn't give me a reference #. I thought one would come by email and it didn't, so I called solution center and they said we can't do cookware adjustments online.

Have others been successful with doing a cookware adjustment online?

Hm, interesting.. new policy? Good to know.

 

[gaddischef]

Never tried online but I have had this happen and they replaced the skillet.

 

[JAE]

I just did a cookware adjustment over e-mail. I didn't call because it was right during the Thanksgiving/Christmas busy time. It would be difficult to do an adjustment for one piece from a set on CC because you wouldn't be able to pick which pan/pot you need to replace.

 

[pampered.chris]

I have done many adjustments for cookware online, even in sets. They just hold the adjustment number and email you to find out exactly what piece or pieces need replaced. I have not had a problem submitting any adjustments online.

 

[Sheila]

You should be able to overwrite the basic data (if they bought a set) & data entry the one number for the item you are referencing.

 

[heat123]

I emailed HO and here was the repsonse I got:
In reviewing your particular situation and based on the information you provided in your initial e-mail, it appears that your product was not damaged under normal conditions when used according to the printed instructions. As indicated on the back of your sales receipt, a replacement, exchange or refund is not offered in cases where the item is misused or damaged contrary to the printed instructions. Understandably, we have to set standards to our guidelines, and therefore the guarantee is voided and your item is ineligible for replacement. Please feel free to contact us for any further assistance. Romer TanaleonSolution Center RepresentativeThe Pampered Chef, Ltd.The Pampered Chef

 

[Chef Kearns]

Man that sucks Heather!

 

[heat123]

Man that sucks Heather!

Well maybe if my customer called, they would grant one?? Which I told her to do anyways.

 

[Zsu]

I wonder, does homeowners insurrance covers things like this?

 

[pampered1224]

When it comes to cookware, I make sure the customer calls. Only because it is the HOs word they get. I tried to return a piece for a lady and when I told her that they would not replace the piece she went all ballistic on me. I had gave her the number and made sure she had her receipt and asked her to call. They told her exactly what I told her and this time she had to take their word for it. So I vowed never to do it again. I found that the more expensive the product, the more picky HO is about making the adjustment. DCB is another one I have had issues with. I had a lady drop the lid when she was cleaning it, and HO told me no and then when she called, they replaced it. So... I think it actually is better if the customer calls. I mean that is why HO makes sure the info is on the receipts. I was told along time ago that returns are part of customer service but that we really should NOT do them ourselves. What HO means when they say we should handle returns is to make sure the customer has the warranty/receipt and point them to the phone number. I got that straight from HO. I do that.