Will My Commission Be Delayed Due to a Declined Card at Month-End?

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Discussion Overview

This thread discusses concerns regarding commission delays due to declined credit cards at the end of the month. Participants share their personal experiences and insights about resolving such issues and the potential impact on their commissions.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant expresses concern about a declined card affecting their commission, particularly since it is the last day of the month.
  • Another participant mentions that contacting the home office (HO) can clarify the timeline for resolving declined cards to avoid commission issues.
  • Several users note that there is typically a grace period until the 4th of the following month to resolve such issues without affecting commissions.
  • One participant shares their experience of successfully resolving a declined card issue and confirms that it did not impact their commission.
  • Another participant recounts a similar experience where a declined card was resolved, and they were informed of a deadline to correct it without penalty.
  • Some participants suggest that the home office's communication should be trusted over community advice regarding deadlines for resolving declined cards.
  • One participant describes a situation where a declined card was due to a new card issued by the bank, highlighting the potential for confusion.
  • Another participant shares a concern about a declined card affecting a hostess's level due to a significant order being pulled.

Areas of Agreement / Disagreement

Participants generally agree that there is a grace period for resolving declined cards, but there are differing opinions on the exact details and communication from the home office.

Contextual Notes

Participants share personal experiences related to commission and declined credit cards, emphasizing the importance of timely resolution and communication with the home office.

Who May Find This Useful

This discussion may be useful for Pampered Chef consultants who have experienced similar issues with declined credit cards and are seeking insights from others in the community.

J
jwpamp
Messages
1,614
Hey there!

On my $2000 show, one of the cards was "declined" (according to HO), but the customer said that it should have been fine (I trust her)....my question is that since it is the last day of the month, and on a weekend, will my commission be held up when they get this resolved on MONDAY??? :eek:

This happened to me ONCE before, and the card went through when they retried it, but worried about my monthly stats and commission now!

Thanks in advance for the help!
 
Last edited:
If you call HO they'll tell you that you have til (time) on (date) to get it resolved so it doesn't affect commission...it's usuallt at least 24-48hrs
 
They usually give you intil the 4th for a show submitted last minute of the month for everything to stay the same.
 
  • Thread starter
  • #4
Yes, the date is Oct 4th, but I am calling FIRST thing Monday morning!! You don't think that it will affect my paycheck do you? (it's $560 from that ONE show alone!):confused:
 
As long as you submit the new card number by the deadline it will be fine!!
 
I had this happen to me too! On this past Thursday, September 28, I had a show where the host's credit card was declined. I got it all straightened out yesterday, but I was told I had until October 5th to straighten it out and it wouldn't affect my commission or my stoneware incentive...hopefully, this is correct...that's how I took it anyway! And I'm relieved I got it worked out yesterday! Good Luck!
 
I would trust what date HO says rather than what we say on here. Maybe they just have one date for all problems to be resolved by no matter when it occurs?
 
It's usually the 4th...but Gill is right. If you have email registered with them, the date to be resolved is in the email letting you know it was declined.

Ask them to run the number again Monday if you think it's good. I had one that I wasn't sure on, tried to contact the guest & host for 2 days. On the off chance, called this morning and asked them to try again and it went through! Whew!

HTH
 
I agree--when you call, have them run it again and they can tell you right away if it goes through. I've had that happen before. They asked me to verify the number. Silly me entered the expiration date incorrectly.
 
I have entered in a number right off the card, then it got declined. I called HO and her bank had issued a new card between when I took the order and when HO ran the card!
 
  • Thread starter
  • #11
Woo-Hoo...fixed the show hold up this morning (customer gave me a different card # to use) and they released it. They also told me that it DOES still count toward my Sept. sales and that as long as things are corrected by 10pm on the 4th of the following month (Central time, I believe), it is still ok!

Wow! My bank account is sooooo happy!
 
I'm so glad they got this fixed in time! They didn't transfer you over to whoever makes director calls while you were already on the line?? Bummer!
 
Me too!!!I just had for the first time a credit card declined. Still waiting to get it worked out. The host told me if the guest doesn't return her call by the 4th, we will just pull her order off and send the rest through. Bad thing is, it was a $100 order, so that is going to drop the hostess down a level.
 

Frequently Asked Questions

Will my commission be delayed if a customer's card is declined at month-end?

Yes, if a customer's card is declined, it can delay the processing of your commission until the payment is successfully collected. This is because commissions are typically calculated based on completed sales transactions.

How can I prevent my commission from being delayed due to declined cards?

To minimize the risk of declined cards, encourage your customers to verify their payment information before placing an order. Additionally, following up with customers who have pending payments can help resolve issues quickly.

What happens if a card is declined after I’ve already received my commission?

If a card is declined after you have received your commission, the company may adjust your commission in the following pay period to account for the returned transaction. It’s important to keep track of your sales and any potential adjustments.

Will I be notified if a customer's card is declined?

Yes, you should receive a notification from the company if a customer's card is declined. This will allow you to follow up with the customer and resolve the issue promptly.

Is there a grace period for resolving declined card transactions?

Typically, there is a short grace period during which you can work with the customer to resolve the payment issue. However, it’s best to act quickly to ensure your commission is not delayed.

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