Will I Lose Sales if I Say This?

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Discussion Overview

The thread explores the implications of discussing the Ultimate Mandoline (UM) during cooking shows, particularly in relation to promoting Pampered Chef's Forged Cutlery (FC) knives. Participants share their experiences and thoughts on how mentioning personal knife preferences might affect sales and customer perceptions.

Discussion Character

  • Opinion-based
  • Anecdotal
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, expressed concern that mentioning their own knife phobia while promoting the UM might deter guests from purchasing the FC knives.
  • Another participant suggested balancing the statement about the UM with a positive remark about the FC knives to mitigate any negative impact.
  • Several users noted that the UM is particularly beneficial for those uncomfortable with knives or for parents who want to involve their children in cooking safely.
  • One participant shared their experience of not selling FC knives at multiple shows, instead selling Green Coated Knives, indicating varied customer preferences.
  • Another participant emphasized the versatility of the UM while acknowledging that certain tasks still require knives, sharing personal usage preferences.
  • One participant highlighted the importance of using sharp knives for safety, suggesting that dull knives pose a greater risk of injury.

Areas of Agreement / Disagreement

Views differ among participants regarding the impact of discussing knife preferences on sales. Some agree that the UM serves specific needs, while others emphasize the importance of promoting the FC knives as well. No clear consensus emerges on the best approach to discussing these products.

Contextual Notes

Participants share personal experiences from cooking shows, reflecting on customer interactions and product preferences without implying any official guidance from Pampered Chef.

Who May Find This Useful

This discussion may be of interest to Pampered Chef consultants looking to navigate product promotion strategies during cooking demonstrations.

emiscookin
Messages
311
Ok, at my cooking show the other night I was demonstrating the Ultimate Mandoline.

On top of all the other things I was saying about it, I added, "This is the perfect tool for you if you are not much of a knife person...like myself! I always worry I will cut my finger off, but with the UM I never have to worry about that."

I was being honest and of course I was also trying to sell the UM. BUT...I got to thinking about it and, our Forged Cutlery knives really are AWESOME! They are so super sharp and I love 'em! Encouraging guests to purchase those knives not only boosts your sales but will make cutting for them easier! I wondered if me saying that (or saying it in the future) turned people off from getting the Forged Cutlery. :confused:

(Well, I guess not so much because someone did order the 5" Utility and another ordered the CC Santoku knife. I sold 1 Mandoline. But anyway...)

What do ya'll think?
Perhaps it is a moment again where I am worrying too much. ;)
 
Well, maybe if you say that, but then add "however, our Forged Cutlery knives are awesome . . . " then add your short spiel about the FC.
 
It's actually an accurate statement. If you're proficient with a knife, you probably won't feel a need for the UM. On the other hand, if the idea of hand-slicing a bunch of potatoes to exactly the same thickness for a large pan of scalloped potatoes makes you cringe, the UM is just the tool for you.
 
Also for parents with kids that like to help in the kitchen, the UM is a great way to let them help with the cutting without a trip to the Hospital.
 
I agree with what has been said. If you are looking for a good set of knives the FC is amazing, but many guests aren't. I have done 9 shows so far and haven't sold a piece of FC. Haven't sold a UM either, but what I have sold is a few of the Green Coated Knives. I sold one at one of my first few shows, and then the guest hosted a show. She went on and on and on about how amazing it was..... guess what I sold that night.

Oh, I just remembered that my mom did buy 2 of the FC knives and she loves them. I also got her the UM for mother's day, but I am not really sure if MOM purchases count for this example. My mom will buy anything from me.
 
I like how Rae said it. :)Really, I think it's fine to say that people who have knife phobias will love the UM because it's nice and safe for when you are doing a lot of slicing. (But you still have to use a knife to get things to fit the food holder, or cut off the bottom of something to give it the flat base...so you do still have to use some type of knife. ;) )The Forged Cutlery is the best and I LOVE it, so I always am demoing it. It's my go-to type thing. As I use the Forged cutlery, I then will say that we have 3 different kinds of knives because people are different and have different preferences (and budgets). If you love the FC, you'll want to host a show so you can get an awesome deal. But it's a Lifetime product and they will be so happy to have invested in a fantastic product. Just buy the Santoku or utility knife to try them out and you will not be sorry. I point out how people with arthritis love our green coated knives because they are so lightweight. I say how the ones w/ honing cases are great for drawer storage because they have locking cases, and they are good for campers/trailers or when you need to take a knife to a picnic or somewhere.
 
lesliec said:
I agree with what has been said. If you are looking for a good set of knives the FC is amazing, but many guests aren't. I have done 9 shows so far and haven't sold a piece of FC. Haven't sold a UM either, but what I have sold is a few of the Green Coated Knives. I sold one at one of my first few shows, and then the guest hosted a show. She went on and on and on about how amazing it was..... guess what I sold that night.

Oh, I just remembered that my mom did buy 2 of the FC knives and she loves them. I also got her the UM for mother's day, but I am not really sure if MOM purchases count for this example. My mom will buy anything from me.

Yes, mom purchases count!

I think it's good to talk about the fact that everyone wants/needs different things so we have a wide variety of tools. Some people love stones, others hate them (or are afraid of them) so now we have sheet pans - I honestly say that I don't use them because I LOVE using stones "but for those of you who prefer a metal pan...". Point out that we have 3 sets of knives for those who have different needs. I have had people buy 2 or 3 knives at a show, one green and or one in the honing case AND one forged. It's sometimes the type (shape) of knife they're looking for. Or maybe one is for the lake house and one for home or...???

Your comments on the UM are right on. It's perfect to get even slices for certain recipes and for those who are not good with knives.
 
I would just tell them that the mandoline is REALLY versitile. You can slice a variety of things in a lot of ways ... and you can grate with it too.

There are certain things that have to be sliced with knives, like meat and stuff like that.

I personally only use the mandoline for potatoes. Sometimes to grate cheese. I really prefer knives, however. Every time I try to slice something like a lemon or a tomato I ALWAYS use a knife! It mangles soft stuff.
 
Di_Can_Cook said:
I would just tell them that the mandoline is REALLY versitile. You can slice a variety of things in a lot of ways ... and you can grate with it too.

There are certain things that have to be sliced with knives, like meat and stuff like that.

I personally only use the mandoline for potatoes. Sometimes to grate cheese. I really prefer knives, however. Every time I try to slice something like a lemon or a tomato I ALWAYS use a knife! It mangles soft stuff.

Which blade are you using? I use the v-shaped and it's great for tomatoes.

I have found that if you are careful to not push or press on the food holder it works better. I tell guests it's a food "holder" not a food "presser". hth
 
The V cut. I use it for everything. I find it to be the only one that works right.

If I don't press down with the food holder, I find it doesn't reach the blade at all.
 
rosecrystalcat said:
Also for parents with kids that like to help in the kitchen, the UM is a great way to let them help with the cutting without a trip to the Hospital.
Just watch them still....don't assume the safety features are fail safe...mainly- make sure they ALWAYS ALWAYS ALWAYS use the Food Holder with the Guide. :angel: BAD things can happen if you use the guide alone! Trust me...Been There- Got the T-Shirt!
(And the night at the ER and no feeling in my middle finger still- a year later!)
 
Another thing to piont out too is that using dull knives is even more dangerous, and ours are so sharp, keep their sharpness and there's a sharpener available (not one of those honing rods that I really totally inept using) so it actually decreases the chance of injuring youself. If they're STILL scared of using knives, then the UM is a great alternative. But while it can replace a knife in many instances, it can't do everything a knife can. Alot of fruit you can't do on the mandolin (cutting the top off a strawberry, cutting up mango/peaches/nectarines/melons etc) so be sure to get one good quality knife for when you have to use one.
 

Frequently Asked Questions

Will I lose sales if I mention my personal experiences with the products?

No, sharing your personal experiences can actually enhance your credibility and build trust with potential customers. When you relate how the products have benefited you, it helps others see the value and may encourage them to make a purchase.

Will I lose sales if I talk about the price of the products upfront?

Discussing the price upfront can be beneficial as it sets clear expectations. However, it's important to focus on the value and benefits of the products first. If customers understand the quality and usefulness of the products, they may be more willing to invest in them.

Will I lose sales if I follow up too frequently with potential customers?

Yes, following up too frequently can be perceived as pushy and may turn potential customers away. It's important to find a balance; follow up in a timely manner but also give them space to make their decision. A good rule of thumb is to follow up once or twice before allowing some time to pass.

Will I lose sales if I admit I’m new to direct sales?

Not necessarily. Being new can actually work in your favor, as it allows you to connect with customers who may also be new to the products. Just be honest about your learning journey and emphasize your enthusiasm and willingness to help them find the right products.

Will I lose sales if I share my excitement about promotions and discounts?

No, sharing excitement about promotions and discounts can attract customers and encourage them to make a purchase. People love a good deal, and highlighting these offers can create urgency and motivate them to buy before the promotion ends.

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