Why is the number on my decorator bottle set showing as a bar board in PP?

[ihavethetools]

Anyone having trouble with the number on the decorator bottle set?
When I put #1585 in PP to order, it comes up as the Bar Board?????
Tech support has a 30 minute wait, and I don't have 30 minutes. And my director says they never answer email, which I sent them one a few hours ago. HELP!!!
Please

Kris

 

[gilliandanielle]

Run a product update, and if that doesn't work run a program update. Between the two it should work, mine did!

 

[ihavethetools]

Thanks Gillian.
I at first tried to run the product update, and it said it couldn't find my connection. I have no idea why it does that, I tried several times before posting on here.
Then later that day I tried again out of desperation and voila! It did it! I didn't change anything, it just decided to work for me I guess.

So anywho, I got it updated and all is well.

thanks
Kris

 

[gilliandanielle]

Glad to help. I think sometimes computers decide to give us a break and just work!!

 

[ChefTS]

I had to do 4 product updates (right in a row) before I could enter the bottle set. How weird.I am glad it finally worked, though! I'm so glad that someone else started this thread, because I was freaking out when I couldn't enter my customer's order at my show tonight!