Why Did My Show Ship via US Postal Service Instead of FedEx?

Click For Summary

Discussion Overview

The thread discusses the shipping methods used for show orders, specifically the use of the US Postal Service instead of FedEx. Participants share their experiences and concerns regarding this shipping choice, particularly in relation to customer expectations and the implications of shipping to certain locations.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, expressed surprise that their show order shipped via USPS instead of FedEx, questioning if this was standard procedure.
  • Another participant noted that smaller orders sometimes ship via USPS but had not heard of a whole show being shipped this way.
  • One user mentioned that they had previously experienced USPS shipping for other orders but not for a show order of significant size.
  • Another participant speculated that shipping method changes might be influenced by external factors like fuel costs.
  • One participant shared their experience of a tracking issue with an online order, highlighting confusion over shipping methods.
  • Another user pointed out that shipping methods vary based on the type of order and location, suggesting that Hawaii's circumstances might affect shipping choices.
  • One participant mentioned that USPS Priority could potentially be faster than FedEx Ground service for certain deliveries.
  • Another participant raised a question about FedEx's service availability in rural areas, sharing their own experience in Alaska.
  • One participant recounted a positive experience with customer service, where a representative arranged for their order to be resent via FedEx due to a PO Box issue.

Areas of Agreement / Disagreement

Views differ regarding the appropriateness of USPS for show orders, with some participants expressing confusion and others providing explanations based on their experiences. No clear consensus emerges on whether this shipping method is standard practice.

Contextual Notes

Participants share personal experiences related to shipping methods for show orders, with specific references to geographical considerations and customer service interactions.

Who May Find This Useful

Consultants interested in understanding shipping practices and experiences related to order fulfillment may find this discussion relevant.

KimoMakano
KimoMakano
Gold Member
Messages
226
I just submitted a show this week and it is now showing that it has been shipped, but by the US Postal Service.

What happened? I thought all show orders were shipped by FedEx? In Hawaii my customers pay 15% plus $2 for shipping and expect it to be delivered quickly for that premium.

I called HO and they said that it looked like the warehouse made the decision to choose this option vs FedEx. I have never heard of this before. Is this standard procedure?

Thanks.
 
There have been some strange things going on in the warehouse this week......I know that sometimes, replacement part orders and smaller individual orders have been delivered DHL via USPS, but I've never heard of it for a whole show.
 
  • Thread starter
  • #3
Yeah, I have had other things shipped by USPS but never a show order. And it was a large enough show to warrant FedEx (in my opinion). It was as large or larger that previous shows.

I wonder if the gas crunch has caused them to evaluate the method of shipment? If so I think it would be nice to know ahead of time. I am expecting a call back from a supervisor with the reasoning.
 
I had one online order that has a UPS Tracking link that cannot be found and a FedEx link that shows it has been delivered.

I have a supply order and an adjustment that left the wearhouse on the same day. One is out for delivery today and the other is due Friday.

Very strange things going on!
 
I would believe this is due to you being in Hawaii and circumstances with that.On Jennifer's stuff...different types of orders ship from different areas of the warehouse and by different methods. HO will choose which they feel is the best. Most things go by FedEx Ground.Replacement parts usually always go USPS.
 
Also, on this show, how do you know it won't arrive quickly? USPS Priority will be guaranteed to be quicker than FedEx "Ground" service to you.
 
janetupnorth said:
Replacement parts usually always go USPS.
Click to expand...

It was UPS not postal.
 
Maybe a dumb question, but does FedEx have service in the area? I live in Alaska and have had catalog shows in rural parts of the state and everything goes USPS. Just a thought.
 
  • Thread starter
  • #9
Not a dumb question Jill. Yes we have FedEx.
I finally called HO abain last night and it seems like a PO Box got entered as the destination for the host so they had no option but to ship USPS since FedEx will not ship to PO Boxes (don't want to get into why a PO Box was added).

The lady I spoke with was very, very nice and took the initiative to have the order resent to my address via FedEx. She did this without me even asking, wow!!

She also said the USPS shipment could take two weeks and when it comes I just need to contact them for a return postage voucher.

Very nice!!
 
KimoMakano said:
Not a dumb question Jill. Yes we have FedEx.
I finally called HO abain last night and it seems like a PO Box got entered as the destination for the host so they had no option but to ship USPS since FedEx will not ship to PO Boxes (don't want to get into why a PO Box was added).

The lady I spoke with was very, very nice and took the initiative to have the order resent to my address via FedEx. She did this without me even asking, wow!!

She also said the USPS shipment could take two weeks and when it comes I just need to contact them for a return postage voucher.

Very nice!!
Click to expand...

Now that is service to reship it all!
 

Frequently Asked Questions

Why did my Pampered Chef show ship via US Postal Service instead of FedEx?

Your show may have shipped via the US Postal Service due to a variety of factors, including the destination's proximity to the shipping center, package size, or weight. The Postal Service can sometimes offer more economical or efficient shipping options for certain locations.

Is there a difference in delivery speed between USPS and FedEx?

Yes, there can be a difference in delivery speed. FedEx typically offers faster delivery options, especially for overnight or express services. However, USPS may provide quicker delivery for certain rural or less accessible areas, depending on the specific circumstances of the shipment.

Can I track my shipment if it was sent via USPS?

Absolutely! When your order ships via USPS, you will receive a tracking number that you can use to monitor the status of your shipment on the USPS website. This allows you to see when your package is out for delivery and when it has been delivered.

Will I receive the same level of service with USPS as I would with FedEx?

While both USPS and FedEx are reliable shipping services, the level of service may vary. FedEx often provides more options for express shipping and customer service support. However, USPS is also a trusted service and can be very efficient for many types of deliveries.

What should I do if my USPS shipment is delayed?

If your USPS shipment is delayed, you can start by checking the tracking information for updates. If the package is significantly delayed, you can contact USPS customer service for assistance. Additionally, you may reach out to your Pampered Chef consultant for support regarding your order.

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