Why Are Consultants Having the Shows Shipped Them

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Discussion Overview

This thread explores the practice of consultants having show orders shipped to themselves instead of directly to the host. Participants share various reasons for this approach, including customer service considerations, personal experiences, and logistical challenges.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, mentions using this method to secure hostess benefits when customers are unwilling to host.
  • Another participant shares their experience of providing customer service by sorting items for the host and addressing any issues before delivery.
  • Several users note that shipping to themselves can prevent problems with deliveries being left unattended at hosts' homes.
  • One consultant states that this practice allows them to ensure all items are accounted for and in good condition before handing them over to the host.
  • Another participant highlights that this method can save time and effort in resolving issues with missing or broken items.
  • Some participants mention that they offer this service based on the host's needs or preferences, particularly if the host is busy or concerned about delivery security.
  • One consultant expresses that it allows them to add promotional items to the guests' bags, enhancing the overall experience.
  • Another participant emphasizes the importance of being present to manage deliveries and ensure everything is sorted correctly.

Areas of Agreement / Disagreement

Views differ on the necessity and frequency of this practice, with some participants advocating for it as a standard service while others approach it on a case-by-case basis. No clear consensus emerges regarding its overall effectiveness or necessity.

Contextual Notes

Participants share personal experiences and preferences, indicating that the decision to have shows shipped to them often depends on individual circumstances, such as the nature of the show and the host's situation.

Who May Find This Useful

Consultants looking for insights into different approaches to managing show orders and enhancing customer service may find this discussion relevant.

chesse
chesse
Gold Member
Messages
102
Hi everyone. I've noticed a few consultants are having the shows shipped to them instead of the host. What are the reasons behind this and is it working?
Thanks.;)
 
My guess is they were probably Mystery Hostess Shows, Open Houses, or just orders they put together from individual orders.
 
I had my show shipped to me since it was just individual orders but enough to get ME the hostess benefits since none of my customers wanted to host.:D So I got the freebies to add to my start up kit.
 
I often have the show shipped to me so as a customer service. I sort the items for the host and make sure there are no problems with the order and take care of any that there are. If something is missing I ask PC to ship the new one directly to the guest (they love that). If something is broken I have it shipped to me so I can be sure the new one is okay and then I deliver it to the guest.

This is a good way to do it especially if I have added orders to the show - then I am not adding work to the host.

I always ask local hosts if they want this service but I rarely do it if the show is an hour or more from me.

I would also do this if I had concern about payment or checks clearing - then I have the products until I know I was paid (rare but has to be considered sometimes:rolleyes: )
 
Sometimes I have hosts who work all day and live in bad areas of town, so they don't want those boxes sitting on their porch all day. Or they live in apartments and there is no where to leave the boxes.

Or sometimes it's my show or a mystery host show.

Or sometimes like Beth I offer it as an extra service to my hosts.
 
It's a great customer service if people want it! I have some hostesses though who really want to see what all of their friends get so I just place the offer out there. Of course unfortunately there are times when you have to consider payment issues as Beth said.
 
  • Thread starter
  • #7
Thanks for all the feedback. It would be nice customer service. Sorta half way in between just having everything shipped to the host and having to deliver all the products yourself (like other DS companies do.)
 
I did alot of this at first. So that I have that one more contact with the host, and it worked great. Everyone complimented me on my customer service. Now that I very busy, I only offer it if the host requests it or if I see that the host is very busy herself. I kind of do this on a case by case basis.
 
BethCooks4U said:
I often have the show shipped to me so as a customer service. I sort the items for the host and make sure there are no problems with the order and take care of any that there are. If something is missing I ask PC to ship the new one directly to the guest (they love that). If something is broken I have it shipped to me so I can be sure the new one is okay and then I deliver it to the guest.

This is a good way to do it especially if I have added orders to the show - then I am not adding work to the host.

I always ask local hosts if they want this service but I rarely do it if the show is an hour or more from me.

I would also do this if I had concern about payment or checks clearing - then I have the products until I know I was paid (rare but has to be considered sometimes:rolleyes: )
Click to expand...


Ditto what Beth said...I do EXACTLY the same!!
 
great customer service a lot of times in saves on sales tax, so the guests appreciate. And always like to see things that I don't have yet. lol
 
I do it when it is a show close by and the host isn't home to accept delivery and do make sure that everything is there, unbroken,etc. It does save time later if something is missing or broken when you can do the adjustment that same day of delivery. Of course if I have made shows out of individual orders I get the delivery too. People love that they can have options when they don't want to host all the time and need products.

It also is appreciated by most hosts too and sometimes it's a way of booking a show if the host says she doesn't want to sort the orders.
 
i also have all shows shipped to me... the main reason is my bank takes 5 business days to clear checks, so i rather be safe than sorry ! Besides if there is a broken stone or something wrong with the order i do not have to waste any time in fixing it with HO.
 
I do it. Some Hosts don't like to worry about anything like that. So I do it for them! :D Plus I get to add any of the promo stuff to the guests bags as well as a THANK YOU! :D
 
pampermeplease said:
I had my show shipped to me since it was just individual orders but enough to get ME the hostess benefits since none of my customers wanted to host.:D So I got the freebies to add to my start up kit.
Click to expand...

This is why I have them shipped to me too!

One time I had a host that did not want hers shipped to work and was afraid someone would steal it from her apartment if it was left out.
 
I do this only if the host requests it. That's usually because of delivery concerns. Of course, if I've combined several individual orders into a show, I consider myself the host, so everything ships to me. It saves them on postage and I get to pick up a few extras with the host benefits. Everyone's happy.
 
I always have shows shipped to me. I feel it is my responsibility as the consultant to sort, bag, and label the orders. I get to see products that I don't have, which helps me answer questions about size later too! I always hear a sense of relief in my hostesses voice when I tell them they don't have to sort. My SIL does PL and had all my orders shipped to me. I am terrified to have to sort 50 dozen (not exaggerating!) votives and check everything for breaks!!

Plus, I am a SAHM, so I am always here to accept orders. By the time the hostess gets off work I have the show bagged and ready for her to pick up. It also gives me the opportunity to add upcoming specials or other stuff to the bags that I would feel uncomfortable asking my host to...
 
That's one of the plus's to be able to add new flyers to their bags as we find out new information. I find most hosts appreciate the extra touches we do.

I don't host many PL shows but it is a pain making sure that you get all of the orders done right. You may order 1 box but it is really 2 on the votives. At least with PC it isn't as complicated sorting.
 

Frequently Asked Questions

Why are consultants having the shows shipped to them instead of directly to customers?

Consultants often choose to have shows shipped to them for several reasons, including the ability to inspect the products for quality before distribution, to manage inventory more effectively, and to provide a personal touch by delivering items directly to their customers. This approach can enhance customer service and ensure that any issues are addressed promptly.

Does having the shows shipped to consultants affect delivery times?

Yes, having shows shipped to consultants can impact delivery times. While it may take a little longer for customers to receive their products since they are first sent to the consultant, this method allows consultants to ensure that everything is in order before handing it off to customers. This can ultimately lead to a better overall experience.

Are there any additional costs associated with having shows shipped to consultants?

There may be additional costs involved, such as shipping fees from the company to the consultant's location. However, many consultants factor these costs into their pricing or may offer promotions to offset any extra expenses. It's important for consultants to communicate any potential costs to their customers upfront.

How does this shipping method benefit the consultant?

Shipping shows to consultants allows them to have greater control over their inventory and customer interactions. It enables them to build relationships with their customers by personally delivering products, answering questions, and providing demonstrations. This can lead to increased customer loyalty and repeat business.

What should customers know about the shipping process when shows are sent to consultants?

Customers should be aware that while their products may take a little longer to arrive, they will benefit from the consultant's personal touch. It's also important for customers to communicate with their consultants regarding any specific delivery preferences or concerns they may have, ensuring a smooth and satisfactory experience.

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